Security Operations Officer

WA Country Health Service; City Of Greater Geraldton; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

12% superannuation

Flexible working arrangements

Professional development opportunities

Location-based allowances

Job summary

WA Country Health Service is seeking a Security Operations Officer to provide integrated security across regional sites, ensuring safe environments for staff, patients and visitors. The role combines physical presence with technology-enabled security operations and supports clinical teams in coordinated, least-restrictive interventions as mandated by policy.

The position offers flexible appointments (PT/FT/term) with extension possibilities, operating within a multidisciplinary healthcare

Qualifications

• Demonstrated experience in practical or field-based environments with risk assessment.
• Strong verbal and non-verbal communication and de-escalation skills.
• Ability to produce logs, records and incident reports with security software proficiency.

Responsibilities

• Deliver an integrated security function across WA Country Health Service sites.
• Support management of workplace violence and aggression using least-restrictive interventions where appropriate.
• Coordinate responses with security, clinical and operational stakeholders and external agencies.

Skills

Situational awareness

Risk assessment

Problem solving

Coordinated responses

Verbal & non-verbal communication

De-escalation techniques

Log keeping & incident reports

Tools

Security software

Job description

Position Profile: The Security Operations Officer delivers an integrated security function across WA Country Health Service (WACHS) sites, supporting safe and inclusive environments for patients, staff, and visitors. The role contributes to effective service delivery through physical security presence, technology-enabled security operations, and mental health patient transport. Operating within a multidisciplinary healthcare setting, the role supports the management of workplace violence and aggression, applying verbal de-escalation as the primary response and supporting clinically directed, least-restrictive interventions in accordance with legislation and policy. The position works with a high level of autonomy while collaborating with security, clinical, and operational stakeholders to support coordinated responses and continuity of care. This is a Permanent Full Time, Permanent Part Time, Fixed Term Full Time, Fixed Tern Part Time or Casual appointment, with the possibility of extension(s) and/or permanency.

Area Profile: The WA Country Health Service (WACHS) is the largest country health system in Australia and one of the biggest in the world, providing health services to approximately half a million people, including 45,000 Aboriginal people, over a vast two and a half million square kilometre area. The organisation comprises seven regions, with a strong network of public hospitals, health services and health centres located across rural and remote Western Australia. Our core business is the provision of quality, accessible health services to country WA residents and visitors.

Suitability Criteria

• Demonstrated experience or transferable skills in practical, operational, or field-based environments, with the ability to apply situational awareness, risk assessment, problem solving, and coordinated responses in dynamic multidisciplinary settings.
• Demonstrated verbal and non-verbal communication skills, including active listening, empathy, conflict resolution, and de‑escalation techniques when interacting with distressed or at-risk individuals.
• Demonstrated ability to produce accurate logs, records, and comprehensive incident reports, with proficiency in computer applications and security software relevant to control room functions.
• Demonstrated ability to assess risks, interpret security information, and implement appropriate responses along with the capability to coordinate effectively with multidisciplinary teams, emergency responders, and external agencies.

Employee Benefits

• 12% employer contributed superannuation into a fund of your choice. For further information on superannuation click here
• Access to generous salary packaging arrangements
• Professional Development Opportunities and Study Leave/assistance
• Flexible working arrangements
• Flexible leave arrangements
• Other professional and location based allowances

For further information about the role, including key duties please see the Job Description Form (available online at www.jobs.health.wa.gov.au ).

Eligibility to Apply

To be eligible for appointment, applicants must have valid Australian work rights. This includes visa holders. Permanent appointments may be made to individuals who hold citizenship, permanent residency, or visas that enable ongoing employment in Australia.

WA Health is committed to eliminating all forms of discrimination in the provision of our service. We are committed to the National Principles for Child Safe Organisations. We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds and people with disabilities. WA Health supports flexible working practices within the context of a quality health service. WA Health is committed to a smoke free environment across all buildings, grounds and vehicles.

Other Conditions

WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake a criminal records screening and integrity checking as part of the appointment process. As well as undertaking a criminal record screening and integrity checking, you may also be required to undertake a working with children check (if required for the role) and a pre-employment health assessment. We may ask referees to comment on your integrity and past demonstration of ethical behaviour. Please note that adverse information does not necessarily disqualify an applicant but will be considered as part of the appointment process. This vacancy is subject to a Western Australian Working With Children (WWC) Check. For further information please refer to the WWC website at: https://workingwithchildren.wa.gov.au Please note this recruitment process requires completion of satisfactory Pre-Employment Health Assessment (PEHA). Any offer of employment with WA Country Health Service (WACHS) is conditional on satisfactory PEHA to ensure you are able to perform the inherent requirements of the position. An unsatisfactory PEHA will result in the offer of employment being withdrawn. Please see the attached WACHS PEHA Policy for further information.

Whilst this selection process will initially be used to fill the above vacancy, applicants found suitable for this position may be considered for other ‘similar’ vacancies within WACHS and/or the wider WA public sector. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of twelve (12) months from when the authorised delegate endorses the recruitment decision.

We are committed to fostering a diverse and inclusive workforce where every employee feels valued and empowered. We believe that a diverse team brings unique perspectives and drives innovation to meet our community’s needs. We welcome applicants of all backgrounds and experiences to join us in shaping a more equitable future and as a measure to achieve equality, under sections 51, 66R and 66ZP of the Equal Opportunity Act 1984, encourage applications from people living with a disability, Aboriginal people, people from culturally and linguistically diverse backgrounds, women and youth (24 years of age and under).

Lodgement is system generated. Any submissions on, or after, 4:00pm will not be accepted. LATE OR EMAIL APPLICATIONS WILL NOT BE CONSIDERED.