Security & Emergency Manager

Careers; City of Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

MAP Co, the Melbourne Arts Precinct Transformation agency, seeks a senior Security, Resilience and Emergency Management professional to lead contracted security services, risk assessment and resilience planning at Federation Square.

You will coordinate the Emergency Operations Centre, train Chief Wardens, and engage with police and emergency services to ensure safety and continuity across the precinct.

Qualifications

• Experience implementing security governance in a public-facing organisation.
• Oversight of contracted security services including CCTV and access control.
• Background in organisational resilience, crisis and emergency management.
• Strong stakeholder engagement with government agencies and emergency services.

Responsibilities

• Manage contracted security services, control room, CCTV, and access control.
• Support the Organisational Resilience Framework and governance processes.
• Maintain Emergency Control Organisation and Chief Warden capability.
• Coordinate Emergency Operations Centre during high-risk events and training.
• Provide on-call security and resilience advice for major incidents.
• Lead security risk assessments and continuous improvement actions.

Skills

Leadership

Governance & Influence

Organisational resilience

Risk management

Stakeholder engagement

Contract management

Education

Security/emergency management qualification

Job description

The Melbourne Arts Precinct Corporation (MAP Co) is the State Government agency responsible for overseeing the delivery of the Melbourne Arts Precinct Transformation and provides governance and an operational structure to one of Melbourne's most iconic cultural spaces: Fed Square.MAP Co leads the Melbourne Arts Precinct Transformation, Australia's largest ever cultural infrastructure project, delivering The Fox: NGV Contemporary and the major rejuvenation of Arts Centre Melbourne (ACM), joined together by 18,000sqm of green public space.It also takes on the management and operations of Fed Square and is responsible for connecting a single continuous art, civic, and cultural precinct stretching from Fed Square through Southbank.Once the transformation is complete, MAP Co will also manage and activate Laak Boorndap, the 18,000 urban garden that will connect the Melbourne Arts Precinct in a seamless and immersive cultural experience.Fed Square is the gateway to the art precinct - and as Melbourne's public square it is the civic, cultural and community heart of the city. It home to four of Victoria's major cultural institutions: ACMI - Australia's Museum of Screen Culture, the Koorie Heritage Trust (KHT), Melbourne Electronic Sound Studio (MESS) and The Ian Potter Centre: NGV Australia along with an array of restaurants and cafes. Located opposite the iconic Flinders St Station, it is Melbourne's premier meeting place, tourist destination and event venue for thousands of free events every year.Our valuesOur values are: First Nations First, Collaboration, Integrity, Community and InnovationMAP Co values the unique backgrounds, experiences and contributions that each person brings to our community and encourage and celebrate diversity. First Nations people, those identifying as LGBTQIA+, women, people of all ages, with disability and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that reflects the community in which we live.Key Responsibilities and Accountabilities:Manage the contracted security services, control room operations and electronic security systems, ensuring contractual compliance, effective service delivery, performance monitoring and adherence to approved security procedures and standardsSupport the development, implementation and continual improvement of MAP Co's Organisational Resilience Framework including the maintenance of response and recovery policies, processes and governance frameworks.Maintain the Emergency Control Organisation and Chief Warden capability, emergency procedures and Emergency Operations Centre arrangements for Federation Square including training, exercising, acting as Chief Warden during business hours and support for nominated Chief Wardens to maintain compliance.Support the coordination of the Emergency Operations Centre (EOC) acting as Chief Warden during high risk events (Level 4 Events) Provide on-call security, emergency management and organisational resilience support for major incidents and emergency activations, including advice, escalation management and stakeholder coordination where required.Manage the performance, maintenance and lifecycle planning of physical security systems, including access control, CCTV and associated technologies, identifying asset renewal requirements and recommending investment and continuous improvement opportunities to maintain operational effectiveness and resilience.Develop and maintain positive stakeholder relationships with local law enforcement, emergency services, and other relevant agencies to coordinate emergency response plans.Facilitate organisational resilience and security risk assessments and identify emerging threats, vulnerabilities and opportunities to improve preparednessInvestigate security and emergency incident response, ensuring accurate documentation, reporting, lessons learnt and continuous improvement activities are undertaken.Coordinate resilience exercises and assurance activities to test organisational capability and response readiness.Monitor external threats and environmental changes that may impact organisational operations, reputation or service continuity.Provide specialist security, resilience and emergency management advice to the Head of Fed Square Operations & Assets, Operational Leaders and Executive team.Support the development of a positive, customer-focused culture that promotes security awareness, resilience, preparedness and continuous improvement across the organisation.Ensure compliance with all relevant safety and security regulations and legislation.Other duties as directed as assigned by the management.Key Selection CriteriaLeadership, Governance & Influence - Demonstrated ability to influence across organisational boundaries, building credibility and trust with diverse stakeholders. Proven experience providing strategic advice to senior leaders, and effectively communicating complex security, resilience and operational matters to support informed decision-making.Security Governance and Operations - Demonstrated experience in implementing security governance frameworks, policies, standards and assurance programs within a complex public-facing organisation. Proven capability overseeing contracted security services and physical security systems, including CCTV, access control, control room operations, security investigations and contractor performance management.Organisational Resilience and Emergency Management - Demonstrated experience in organisational resilience, business continuity, crisis management and emergency management. Proven ability to support the development of frameworks and processes as well as development and delivery of training and exercising programs that enhance organisational preparedness, response and recovery capability, including Emergency Control Organisation governance.Risk Management & Analysis - Demonstrated ability to identify, assess and manage security, operational and organisational risks. Strong commitment to safety, quality and environmental responsibility, with the ability to apply strategic thinking to develop mitigation strategies and improve organisational preparedness and resilience.Stakeholder Engagement and Service Excellence - Demonstrated ability to establish and maintain productive relationships with internal and external stakeholders, including government agencies, emergency services, contractors and operational teams. Proven ability to deliver high-quality service outcomes through collaboration, communication and continuous improvement.Financial and Contract Management - Demonstrated experience managing operational budgets, security service contracts and associated procurement activities, ensuring value for money and effective service delivery outcomes.Desired Experience/Qualifications:Relevant experience and/or tertiary course in security management, emergency management and/or counter terrorism.Security Advisers RegistrationPosition Specific RequirementsThis role participates in an on-call arrangement and may be required to provide after-hours security, emergency management and organisational resilience support in relation to significant events, major incidents, emergencies and operational disruptions.Recruitment processYou can read more about our recruitment process at this link: https://fedsquare.com/careersPlease let us know in your cover letter if you require any reasonable adjustments to the recruitment process or the role. MAP Co is committed to ensuring that all applicants are afforded an equitable opportunity to be considered for our roles.MAP co will undertake background checks on the successful candidate in line with requirements set by the Office of the Victorian Information Commissioner (OVIC).Prioritised PositionAnyone can apply for this role. If you are an Australian Aboriginal and/or Torres Strait Islander person, we will give you priority consideration in line with section 12 of the Equal Opportunity Act 2010 (Vic).ApplicationsKindly note that applications will be reviewed for short listing throughout the advertisement period, so we encourage applicants to apply without delay.Please provide a covering letter (maximum 1 page) and your resume (maximum 4 pages).Applications close on 12 October 2026