Seasonal Guest Experience Specialist

lululemon; Willoughby; On-site; AUD 48,000 - 59,000; Full time

Benefits offered by this job

Paid time off

Employee discounts

Fitness/yoga classes

Parenthood top up

Personal and professional development

Job summary

lululemon in Australia is seeking an Educator to deliver world-class customer service and authentic product education in-store, while sharing our community and culture with guests. You will engage with guests, support store operations, and contribute to a respectful, inclusive team environment.

The role emphasizes adaptability in a dynamic retail setting, teamwork, and a passion for helping guests move and grow. A high school diploma and legal work eligibility are required.

Qualifications

• Must be legally authorized to work in the country in which the store is located.
• Must have the ability to travel to assigned store with reliable transportation methods.
• Must be 18 years of age or older.

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and 'make it right' for guests.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.
• Perform product presentation tasks and restock/store upkeep according to company standards.
• Use in-store technology to support store operations and provide positive guest experiences.

Skills

Attention to Detail

Being Organized

Drive

Safety Orientation

Personal Responsibility

Inclusion & Diversity

Collaboration & Teamwork

Adaptability/Agility

Education

High school diploma/GED

Job description

lululemon in Australia is seeking an Educator to deliver world-class customer service and authentic product education in-store, while sharing our community and culture with guests. You will engage with guests, support store operations, and contribute to a respectful, inclusive team environment.

The role emphasizes adaptability in a dynamic retail setting, teamwork, and a passion for helping guests move and grow. A high school diploma and legal work eligibility are required.