Seasonal Customer Experience Specialist - Canberra Stores

Oroton Group; Canberra; On-site; AUD 40,000 - 46,000; Part time

Benefits offered by this job

Staff discounts on brand products

Employee assistance program

Structured induction and training

Networking opportunities in premiumret

Job summary

Oroton Canberra can benefit from a Seasonal Retail Team Member who will contribute warmth, styling guidance, and genuine service for customers visiting our premium leather goods, accessories and ready-to-wear collections.

The role emphasizes creating memorable shopping experiences and building connections with customers while maintaining the Oroton standard during the busy festive period.

Qualifications

• A genuine passion for fashion, styling and delivering exceptional customer experiences.
• Previous retail experience within apparel, accessories or premium retail (essential).
• Confidence achieving sales targets and working towards KPIs.
• A proactive attitude and willingness to learn.
• Impeccable personal presentation that reflects the Oroton brand.
• Flexibility to thrive in a fast-paced retail environment during our busiest trading period.

Responsibilities

• Guide customers through our iconic leather goods, accessories and ready-to-wear.
• Provide styling support and build genuine connections to ensure customers feel welcomed.
• Create memorable experiences and uphold exceptional service during interactions.

Job description

Established in 1938, Oroton has evolved over the decades to be a modern lifestyle brand, synonymous with craftsmanship, accessible luxury and a unique Australian sense of beauty. We are inspired by our purpose of creating accessible modern luxury for real life and sharing it with the world.

About the role

Be part of the Oroton legacy as a Seasonal Retail Team Member this festive season - bringing passion, energy, and style to create memorable experiences during one of our most rewarding times of year. As a brand ambassador, you'll develop a strong understanding of our collections to confidently guide customers through our iconic leather goods, accessories and ready-to-wear. From styling support to genuine connection, you'll ensure every customer feels welcomed, valued, and supported - bringing warmth and exceptional service to each interaction.

We are seeking Seasonal Customer Experience Specialists for the following stores:

• Canberra Centre
• Canberra Outlet

What you'll bring to Oroton!

• A genuine passion for fashion, styling and delivering exceptional customer experiences
• Previous retail experience within apparel, accessories or premium retail (essential)
• Confidence achieving sales targets and working towards KPIs
• A proactive attitude and willingness to learn
• Impeccable personal presentation that reflects the Oroton brand
• Flexibility to thrive in a fast-paced retail environment during our busiest trading period

Seasonal Details

• Commencement date from November 2026 - February 2027
• Begin as a seasonal team member, with the opportunity to continue as an ongoing casual - and even step into permanent roles, depending on performance
• Please note: Due to the nature of the festive trading period, successful candidates must be available throughout our blackout trading period, including weekends, late-night trading and public holidays

The benefits of working for Oroton:

• Enjoy discounts with WHEREFIT to gyms, ICONIC Sport, Adore Beauty & HelloFresh. Access to our Employee Assistance Program and well-being initiatives
• A structured induction plan to learn the ins and outs of Oroton’s 5C’s
• Networking opportunities in high-end retail. Boost your career with a potential to stay on as an ongoing casual!
• A supportive team culture where you'll learn, grow and celebrate success together

You must have full Australian working rights to be considered for this role.