Seasonal Casual Retail Assistant | Shoes & Sox

Brand Collective; Canberra; On-site; AUD 32,000 - 39,000; Part time

Benefits offered by this job

Discounts

Mental health support

In-store incentives

Ongoing work potential

Job summary

Brand Collective in Canberra is seeking a Seasonal Casual Team Member to join our team from October 2026 to February 2027. You will energise the shop floor with warm service, help customers select the right footwear, and contribute to a fast-paced, holiday-season experience.

Bring reliability, great communication and a teamwork mindset. Availability for weekends and late nights, plus a willingness to learn, are valued as we deliver outstanding customer experiences and robust sales during peak

Qualifications

• Customer-focused retail experience or willingness to learn.
• Strong communication and problem-solving abilities.
• Reliable, positive attitude with a passion for helping others.

Responsibilities

• Deliver warm, engaging customer service that leaves a lasting impression.
• Assist customers in finding the right products to match needs and style.
• Maintain a clean, organised, and visually appealing store environment.
• Drive sales through confident product knowledge and proactive approach.
• Contribute to a positive, high-energy team culture with focus on safety and teamwork.

Skills

Customer service

Communication

Problem solving

Team player

Flexible availability

Retail experience (nice to have)

Job description

ABOUT SHOES & SOX

Since 1987 Shoes & Sox has been the go-to destination for all types of kids shoes, trusted to expertly fit kids feet. Our mission is to get every baby, toddler and kid (big and little) in Australia into shoes that fit their feet as well as their adventures, their personality, and their family, perfectly.

ROLE IN A NUTSHELL

Bring your energy, enthusiasm and passion for creating extraordinary experiences to our seasonal team. Join us from October 2026 to February 2027 and be part of the team delivering an exceptional experience for our customers during our busiest time of year.

WHAT YOU’LL BE DOING

As a Seasonal Casual Team Member, you’ll bring your energy and A-game to the shop floor by:

• Delivering warm, engaging customer service that leaves a lasting impression
• Assisting customers in finding the right products to suit their needs and style preferences
• Maintaining a clean, organised, and visually appealing store environment
• Driving sales through confident product knowledge and a proactive approach
• Contributing to a positive, high-energy team culture with a focus on safety and teamwork

ABOUT YOU

You're the kind of person who:

• Has flexible availability from October 2026 through February 2027, including weekends and late nights
• Brings the energy - you're reliable, positive, and love helping others
• Has solid communication and problem-solving skills
• Bonus points if you’ve worked in retail or customer service, but if not, we’ll teach you

JUST SOME PERKS WE OFFER

• Generous discounts – Up to 50% off top brands like Reebok, Superdry, and Elka Collective!
• Well-being matters – Free access to Mental Health Professionals through our Employee Assistance Program.
• In-store incentives
• Continue to create Extraordinary with us - Potential for ongoing work in 2027

READY TO MAKE AN IMPACT?

Ready to bring your energy, make a difference and create extraordinary experiences this season? We’d love to have you on the team.

ABOUT BRAND COLLECTIVE

Brand Collective is one of Australia's most prominent apparel, footwear & sport groups, operating our omnichannel offer across 300+ stores with over 3,000 team members, a comprehensive online business and an extensive wholesale network. Our portfolio ranges from iconic heritage to timeless contemporary, from street culture to considered craftsmanship, and from private label to international luxury fashion brands. We bring brands to life!

At Brand Collective our customers come from all walks of life, and so do we! We value diversity and inclusion in all forms, thus hire based on capability and performance.

Please note: at this time, Brand Collective are not seeking recruitment agency support for this role, and will not be liable for any unsolicited candidate profiles or associated fees. We encourage applicants to apply directly to this posting if they would like to be considered for this opportunity. The advertising of this role may close earlier than the listed date, and we encourage applicants to apply early.