Seasonal Associate - Sydney Westfield & The Galeries

ALO; Sydney; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

ALO team discount

ALO Wellness Club membership

Clothing allowance

Extensive career growth opportunities

Job summary

ALO Sydney is seeking a Seasonal Associate to deliver exceptional guest experiences on the sales floor or in operations during our peak season. You will greet customers, handle transactions, and help keep the store running smoothly across The Galeries and Sydney Westfield locations.

This casual, fixed-term role runs from November to January with flexibility for peak periods. If you bring 1+ years in customer service and a passion for wellness, you’ll join a team that values energy, teamwork, and

Qualifications

• 1+ years in client-centric, sales environment is preferred.
• Passion for customer service and delivering exceptional experiences.
• Alignment with ALO Guiding Principles.

Responsibilities

• Impact store environment positively and align with store goals.
• Drive and exceed sales targets using Flow initiatives.
• Greet customers and understand their needs to support engagement.
• Process transactions and returns per policy.
• Educate on guest-facing initiatives and product launches on the floor.
• Utilize incentives and strategies to meet store goals.
• Resolve client needs quickly to ensure satisfaction.
• Assist with shipments and timely replenishment on the floor.
• Ensure front and back of house procedures follow policy.

Skills

Customer service

Sales

Guest engagement

Teamwork

Job description

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OBJECTIVE

Join ALO during our most exciting and fast-paced time of year as a Seasonal Associate, whereyou'llplay a critical role in delivering an exceptional guest experience and driving store success. Seasonal Associates are key contributors to our peak season business and will work in either Sales or Operations, supporting the moments that matter most for our stores and guests.

Whether engaging directly with clients on the sales floor or ensuring seamless execution behind the scenes, you'll help create an authentic, inspiring, and efficient store experience. Through your energy, teamwork, and commitment to excellence, you'll contribute to achieving sales and operational goals while bringing ALO's guiding principles and community to life.

JOB RESPONSIBILITIES

• Impacts the business and store environment in a positive manner that aligns with Store goals and ALO’s guiding principles.
• Drive and exceed sales targets by utilizing ALO’s Flow initiatives to optimize productivity and efficiency
• Provide a friendly “greet” and proactively approach customers to understand their needs and support the customer engagement.
• Process customer transactions and returns in accordance with policy and procedures
• Knowledge of store goals, company communications, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
• Leverages company tools, incentives, and strategies to support meeting store goals
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Assists in processing shipment, in a timely manner.
• Supports with replenishment in on the sales floor, in a timely manner.
• Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.

SEASONAL ASSOCIATE QUALIFICATIONS

• Preferred 1+ years prior work experience in a client-centric, sales environment
• Passion for customer service and delivering exceptional experiences
• Aligns with and embodies ALO’s Guiding Principles
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 10-15KG
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift

SEASONAL ASSOCIATE SCHEDULE

This is a fixed-term Casual Seasonal Associate opportunity commencing from November and concluding at the end of January. Due to the seasonal nature of the role, associates must haveflexibilityto work across peak trading periods, including weekdays, evenings, weekends, public holidays, and key retail events.

High-performing Seasonal Associates may be considered for ongoing opportunities with A LO beyond the contract period, subject to business needs and individual performance.

We are recruiting Seasonal Associates across all ALO Sanctuary locations, including The Galeries and Sydney Westfield.

JUST SOME OF THE PERKS

• A generous ALO team discount, plus a complimentary ALO Wellness Club membership, offering unlimited access to on ‑ demand yoga and fitness classes led by world ‑ class instructors
• Competitive salary, along with monthly store incentives thatrecogniseperformance, momentum, and shared wins as we grow together
• A clothing allowance to support all‑day movement
• Extensive career growth opportunities as ALO continues to expand across Australia

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.