Scheduling Officer

at; Campbelltown City Council; On-site; AUD 65,000 - 75,000; Full time

Job summary

A national provider of care services is seeking a detail-oriented Scheduling Officer to coordinate services efficiently. You will manage rostering for Disability, Aged Care, and Clinical services while working closely with various stakeholders. The ideal candidate will have strong experience in scheduling and CRM systems, excellent communication skills, and a commitment to quality. The position promises a competitive salary and professional development opportunities.

Benefits

Competitive salary

Ongoing training and development

Employee assistance program

Qualifications

• Experience in rostering/scheduling within a service-based setting.
• Ability to work collaboratively in a high-pressure environment.
• Knowledge of funding frameworks such as NDIS, HCP.

Responsibilities

• Build and manage accurate and efficient rosters across services.
• Respond to last-minute changes and liaise with stakeholders.
• Maintain documentation in CRM and scheduling systems.

Skills

Rostering/scheduling experience

Proficiency with CRM software

Excellent communication skills

Data literacy and analysis

Conflict management

Knowledge of funding frameworks

Tools

ShiftCare

AlayaCare

Microsoft Excel

BI tools

Job description

About Us

Direct Care Australia is a leading national provider of in‑home and community support services across Disability, Aged Care, and Allied Health. Our mission is to deliver high‑quality, person‑centred care with compassion and professionalism.

We foster a values‑driven, collaborative, and high‑performance culture where every team member contributes to positive outcomes in the lives of the people we support.

About the Role

Due to our rapid growth, we are seeking a proactive, detail‑oriented Scheduling Officer to support our busy Scheduling and Intake team. This role is critical to ensuring the smooth coordination of services across multiple programs.

You will be part of a dynamic team and work closely with Service Managers, Support Workers, and Case Managers. The role includes participating in an on‑call roster and may involve working flexible shifts between 7:00 am and 5:00 pm, depending on operational needs.

Key Responsibilities

• Build and manage accurate and efficient rosters across Disability, Aged Care, Clinical and Allied Health services
• Respond to last‑minute changes, including shift cancellations and emergency cover
• Liaise with clients, workers, and internal teams to ensure seamless service delivery
• Maintain accurate documentation and records in CRM and scheduling systems
• Escalate operational concerns and flag potential risks to team leaders or program managers
• Deliver monthly data reports to senior management on rostering performance, workforce gaps, response times, and service coverage
• Actively contribute to improving rostering practices and support the potential transition to new scheduling software
• Participate in a rotating on‑call roster

Qualifications

• Experience in rostering/scheduling within a disability, aged care, healthcare, or similar service‑based setting
• Proficiency with CRM systems and rostering software (e.g., ShiftCare, AlayaCare, or similar)
• Ability to work collaboratively in a fast‑paced, high‑pressure environment
• Excellent interpersonal, written, and verbal communication skills
• Strong data literacy, with ability to analyse, interpret, and report on rostering KPIs
• Experience managing conflict, resolving service gaps, and prioritising client needs
• Committed to quality, compliance, and continuous improvement
• Knowledge of funding frameworks such as NDIS, HCP, DSOA, CHSP
• Prior experience in a team leader or supervisory role
• Strong reporting skills with advanced Microsoft Excel or BI tools

What We Offer

• A supportive, inclusive, and mission‑driven workplace
• Competitive salary and access to employee assistance program
• Ongoing training and professional development opportunities
• Opportunity to help shape and improve critical business systems and processes

To Apply

Submit your current resume and a cover letter outlining your relevant experience and interest in the role to [e-mail] .

Employment with Direct Care Australia is subject to background checks, including NDIS Worker Screening, National Police Check, and satisfactory references.

Application Questions

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a Scheduling Officer?
• Are you available to provide on call support when required?
• Do you have a current Police Check (National Police Certificate) for employment?