Scam & Fraud Investigator - Empathy & Compliance

Latitude Financial Services; Melbourne; Remote; AUD 60,000 - 80,000; Full time

Job summary

HumanAbility is seeking a Communications Coordinator to support the planning, drafting and delivery of communications about our work. You will help manage internal and external channels, including our website, newsletters and social media, and work with contractors to produce multimedia content.

The role involves collaboration across teams and occasional travel or after-hours work as required. You will translate complex policy content into plain English for a broad audience and ensure all

Qualifications

• Tertiary qualifications in communications, journalism or similar, or equivalent experience.
• Experience in a Communications team, preferably not-for-profit or government sectors.
• Strong written, verbal and interpersonal communication skills.
• Excellent organisational and project management skills.
• Proficiency with content management systems and social media platforms; Monday.com or similar.

Responsibilities

• Identify and create content for communications channels (social, digital, newsletters).
• Translate complex policy content into plain English for target audiences.
• Draft clear, accurate, and consistent communications materials.
• Ensure content accessibility for diverse audiences including stakeholders and public.
• Coordinate with other teams to align communications across sectors.
• Assist in developing multimedia content (videos, graphics) as needed.
• Follow workplace health, safety and wellbeing policies.

Skills

Interpersonal communication

Written communication

Verbal communication

Organisational skills

Project management

Team collaboration

Content adaptation

Education

Tertiary qualifications in communications or journalism

Tools

CMS (Content Management Systems)

Monday.com

Job description

Communications Coordinator – Remote

Job Description

About Us

HumanAbility is a Jobs and Skills Council for the health, human services, aged care and disability, sport & recreation and early childhood industries.

HumanAbility’s objective is to advance education by supporting skills and workforce development for the above specified industries. It is a values-based organisation, that is not-for-profit, industry-owned and led, that is contracted by the federal government.

About the position

HumanAbility is seeking a skilled and dynamic Communications Coordinator to support the creation and delivery of communications about our work.

The Communications Coordinator will work with the Senior Communications Advisor and other members of the Communications team to plan, draft and create clear, concised and compelling communications about HumanAbility’s projects and work.

You’ll work on internal and external communications including our website, newsletter, events and social media channels.

This position will also assist the wider Communications team as required and will at times be required to liaise with a range of contractors, such as graphic designers, videographers, and website developers.

Key Accountabilities

• Identify, plan and create content for HumanAbility’s communications channels, including social, digital and newsletters
• Translate complex technical, policy and workforce content into plain English that suits the target audience
• Draft communication materials with clarity, accuracy, and consistency
• Ensure all content is accessible and appropriate for diverse audiences, including industry stakeholders and the public
• Work closely with other teams as directed to align communications across our sectors
• Assist in the development or commissioning of multimedia content, including videos and graphics, as required
• Observe and followwork health, safety and wellbeing policies and guidelines

Qualifications and Experience

• Tertiary qualifications in communications, journalism or similar or demonstrated equivalent experience
• Experience working in a Communications team, preferably within a not-for-profit or government sector
• Strong interpersonal, written and verbal communication skills
• Excellent organisational and project management skills
• Demonstrated proficiency in content management systems, social media platforms and Monday.com (or similar)
• Ability to work collaboratively in a team environment and manage multiple stakeholders

Further Information

We are committed to building a workforce that reflects the diversity of the stakeholders we work with. We value the unique perspectives, knowledge, and lived experiences that Aboriginal and Torres Strait Islander peoples bring, and we actively support a culturally safe and inclusive workplace.

There may be times when it is required to work outside normal business hours i.e. evenings and weekends to meet operational and/or stakeholder requirements, and dependant on work deliverables, the role may be required to undertake travel.

We operate a hybrid working model. While flexibility is supported, the balance of office-based work, in-person attendance at meetings, events, etc and remote work will vary depending on role, location, and business needs.