SAP Extended Warehouse Management (EWM) Support Consultant

Aussie IT Jobs; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

Aussie IT Jobs is seeking an experienced SAP EWM Support Consultant in Melbourne to provide L2/L3 production support, monitor warehouse operations, and drive continuous improvement across inbound/outbound and internal processes. You will coordinate with MM, SD, PP, TM, BASIS, and ABAP teams to resolve issues and implement enhancements.

The role includes testing, cutover activities, training warehouse users, and maintaining documentation for SOPs and knowledge bases, with 24x7 support

Qualifications

• L2/L3 production support for SAP EWM modules.
• Analyze, troubleshoot, and resolve incidents within SLAs.
• Support inbound, outbound, internal warehouse, and inventory processes.
• Coordinate with MM, SD, PP, TM, BASIS, ABAP for issue resolution.
• Prepare functional documentation, SOPs, and knowledge base articles.
• Assist with testing, integration, and cutover activities.

Responsibilities

• Monitor EWM queues, IDocs, RF framework, and background jobs.
• Provide go-live and hypercare support as required.
• Train warehouse users and handle user queries.
• Collaborate with cross-functional teams to implement improvements.
• Support system enhancements and minor developments.

Skills

SAP EWM

Incident resolution

System monitoring

Cross-functional collaboration

ABAP debugging

Documentation

24x7 support

Tools

RF Framework

HU

Wave Management

Manifest Management

S/4HANA integration

Job description

SAP Extended Warehouse Management (EWM) Support Consultant

We are seeking an experienced SAP Extended Warehouse Management (EWM) Support Consultant to provide functional and technical support for SAP EWM operations. The role involves incident resolution, system monitoring, user support, and continuous improvement of warehouse processes to ensure smooth and efficient supply chain operations.

• Provide L2/L3 production support for SAP EWM modules.
• Analyze, troubleshoot, and resolve incidents, service requests, and system issues within agreed SLAs.
• Support inbound, outbound, internal warehouse, and inventory management processes.
• Monitor EWM queues, IDocs, RF framework, and background jobs.
• Coordinate with cross-functional teams (MM, SD, PP, TM, BASIS, ABAP) for issue resolution.
• Perform root cause analysis and implement preventive solutions.
• Support system enhancements, configuration changes, and minor developments.
• Prepare and maintain functional documentation, SOPs, and knowledge base articles.
• Assist with testing (unit, integration, UAT) and transport management.
• Support warehouse users, provide training, and handle user queries.
• Participate in cutover activities, go-live, and hypercare support as required.

• Strong hands-on experience in SAP EWM Support (Embedded or Decentralized).
• Good understanding of:
  • Warehouse structure and master data
  • Inbound & outbound processes
  • Internal warehouse processes (putaway, picking, replenishment)
  • Physical inventory and cycle counting
• Experience with RF Framework, Handling Units (HU), Wave Management, and Manifest Management (if applicable).
• Knowledge of integration with S/4HANA (MM, SD, PP).
• Ability to debug and work with ABAP developers for issue resolution.

• Familiarity with monitoring tools (/SCWM/MON, SMQ1/SMQ2, SLG1).
• Good communication and documentation skills.

• SAP EWM Certification
• Experience in S/4HANA EWM
• Exposure to warehouse automation or third-party integrations
• Experience in 24x7 support environments