Salesforce CRM Developer

Advance Delivery Consulting; Hornsby; On-site; AUD 140,000 - 190,000; Full time

Job summary

Advance Delivery Consulting seeks an accomplished technical lead for Salesforce CRM to guide end-to-end implementations within Sales, Service, and Financial Cloud environments.

You will mentor a team, shape architecture, and drive DevOps practices while liaising with business stakeholders to deliver high-quality solutions across the project lifecycle.

Qualifications

• 6–10 years in a professional technical lead role for Salesforce CRM.
• Experience with Sales and Service Cloud and Financial Cloud.
• 3+ years project experience with CRM implementations.
• Strong understanding of Salesforce components and integration patterns.
• Experience with Einstein Analytics.
• CI/CD and data migration for Salesforce CRM.
• Hands-on design and development on the force.com platform.
• Experience in Agile/DevOps environment.
• Mentoring staff and building a strong team.
• Excellent communication and stakeholder management.

Responsibilities

• Coordinate and execute analysis to determine system requirements for new or enhanced systems.
• Engage with business users, analysts, solution architects to understand needs for projects and maintenance tasks.
• Provide technical acumen and troubleshooting to optimize delivery and enable knowledge sharing.
• Coordinate delivery activities to design, develop, test, implement and support applications.
• Participate in design and coding of programs aligned with business requirements.
• Provide technical support for production problems and maintenance to ensure performance.
• Monitor and review development work to ensure proper resource use and schedules.
• Drive process improvements to enhance efficiency and technology delivery.
• Prepare high-quality technical documentation and manuals for knowledge management and governance.
• Stay up to date with digital tech trends to keep the project current.

Skills

Salesforce CRM

Sales & Service Cloud

Einstein Analytics

Apex/Visualforce/Lightning

CI/CD & Data Migration

Integration patterns

Agile/DevOps

Mentoring & leadership

Communication skills

Education

Degree in Computer Science

Salesforce Certifications desirable

Tools

Salesforce Marketing Cloud

Tableau

Job description

• Coordinates or directly executes the analysis to determine system requirements for new or enhanced systems in order to plans and provides estimates
• Engages with business users, business/technical analysts, solution architects and others to understand needs and requirements for project and maintenance development tasks
• Provides technical acumen and troubleshooting expertise to solving a business problem or performing systems analysis, application design, development, unit testing and implementation to optimize delivery but also enable knowledge sharing and team capability build activities
• Allocates and coordinates the delivery activities to design, develop, test, implement and support applications in support of broader project and IT delivery plans
• Participate and work on the design and coding of programs of all levels of complexity in alignment with business requirements and solution architecture for project and maintenance activities
• Provides technical support around production problems and other maintenance activities to ensure that applications are performing well and as designed
• Monitors and reviews work undertaken throughout the development phase to ensure appropriate use of resources and adherence to schedules
• Challenges existing processes and practices to continuously drive efficiencies and technology delivery performance
• Coordinates the provision of high-quality technical documentation and manuals that enable effective knowledge management, maintenance support and governance
• Keeps up to date with developments in the digital technology space to ensure the project keeps up with best practices and new approaches
• Accountable for the software quality of development team and supporting QA and UAT activities to enhance solution quality
• Manages server and client builds for releases, coordinating closely with testing, infrastructure & release teams

Key Accountabilities

• Coordinates or directly executes the analysis to determine system requirements for new or enhanced systems in order to plans and provides estimates
• Engages with business users, business/technical analysts, solution architects and others to understand needs and requirements for project and maintenance development tasks
• Provides technical acumen and troubleshooting expertise to solving a business problem or performing systems analysis, application design, development, unit testing and implementation to optimize delivery but also enable knowledge sharing and team capability build activities
• Allocates and coordinates the delivery activities to design, develop, test, implement and support applications in support of broader project and IT delivery plans
• Participate and work on the design and coding of programs of all levels of complexity in alignment with business requirements and solution architecture for project and maintenance activities
• Provides technical support around production problems and other maintenance activities to ensure that applications are performing well and as designed
• Monitors and reviews work undertaken throughout the development phase to ensure appropriate use of resources and adherence to schedules
• Challenges existing processes and practices to continuously drive efficiencies and technology delivery performance
• Coordinates the provision of high-quality technical documentation and manuals that enable effective knowledge management, maintenance support and governance
• Keeps up to date with developments in the digital technology space to ensure the project keeps up with best practices and new approaches
• Accountable for the software quality of development team and supporting QA and UAT activities to enhance solution quality
• Manages server and client builds for releases, coordinating closely with testing, infrastructure & release teams

Knowledge, Skills And Experience

A minimum of 6 - 10 years in a professional technical lead role for Salesforce CRM platform

development with knowledge of the entire application stack on Financial Cloud - Sales and Services Cloud.

• 3+ years of project experience with packaged software or custom development implementations of CRM projects and platform with Salesforce Sales and Services cloud
• Strong understanding and experience of:
  • Sales and Service Cloud (Mandatory)
  • Integration patterns and Event based development for Salesforce CRM (Mandatory)
  • Knowledge of Einstein Analytics (Mandatory)
  • Integration with Other Salesforce applications such as Marketing Cloud, Tableau (Preferred)
  • IVR implementation experience for scope of Salesforce CRM work (Optional
  • CI/CD and data migration techniques for Salesforce CRM (Mandatory)
  • Hands on design and development of custom solutions on the force.com platform including
• Work in Apex, VisualForce, Lightening components and data migration (Mandatory)
• One or more current Salesforce certifications (Administrator, Developer, Sales/Service Cloud, Advanced Administrator) would be highly desirable
• Degree in Computer Science or a related discipline
• Extensive experience across all stages of the development lifecycle
• Proven track record of managing mobile development delivering high quality Salesforce CRM
• Sales and Service Cloud implementation for Financial Cloud based solution
• Demonstrated experience developing in an Agile/DevOps environment
• Proven track record in successfully mentoring staff and building a strong team environment
• Excellent negotiation, relationship building skills with Internal and External clients
• Strong verbal and written communication skills
• HCF IT Leaders Job Description Draft 3
• Excellent communication skills