Salesforce Administrator

EFM Logistics; City of Kingston; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and bonus scheme

Modern office space and onsite café

Free parking

Company functions and team building

Professional development training

Charity partnerships and communityvol?

Job summary

efm Logistics is seeking an experienced Salesforce Administrator to own and optimise our Salesforce platform from its Moorabbin office. You will act as both System Administrator and Product Owner, ensuring best-practice operations, data integrity and continuous improvement across the business while supporting a seamless experience for colleagues and customers.

You will partner with stakeholders and offshore developers to deliver scalable solutions, lead projects, manage the enhancement roadmap

Qualifications

• 2+ years experience as a Salesforce Administrator supporting multiple business functions.
• Experience configuring users, permission sets, Flows, reporting and dashboards in Salesforce.
• Ability to manage data integrity across Salesforce and core business systems.

Responsibilities

• Act as the primary Salesforce Administrator, managing users, licences, roles, profiles and permissions.
• Create and maintain dashboards, reporting and insights to support business decision making.
• Manage Salesforce platform performance, including upgrades, automations, workflows, integrations and issue resolution.
• Drive continuous improvement initiatives to optimise processes and user experience.
• Lead Salesforce projects, enhancements and releases, including sandbox management and testing.
• Act as Salesforce Product Owner, managing enhancement roadmap and prioritising initiatives.

Skills

Salesforce Administration

Data integrity

Dashboards & Reporting

Stakeholder management

Vendor management

Workflow automation

Sandbox testing

Education

Tertiary qualifications in IT/Business

Tools

Salesforce Platform

Job description

At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.

As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us apart from the competition.

We are looking for an experienced Salesforce Administrator to own and optimise our Salesforce platform. Acting as both the System Administrator and Product Owner, you will ensure Salesforce continues to support best-practice operations across the business while driving operational efficiency, data integrity and continuous improvement. Partnering with stakeholders across the organisation, you’ll play a key role in delivering scalable solutions that create a seamless experience for both our people and our customers.

Requirements

On a daily basis you will:

• Act as the primary Salesforce Administrator, managing users, licences, roles, profiles and permissions to ensure effective and secure system access
• Create and maintain dashboards, reporting and insights to support business decision making
• Manage Salesforce platform performance, including upgrades, automations, workflows, integrations and issue resolution
• Drive continuous improvement initiatives to optimise processes, enhance user experience and improve operational efficiency
• Maintain data integrity across Salesforce and alignment with core business systems
• Lead Salesforce projects, enhancements and releases, including sandbox management, testing and user acceptance activities
• Act as the Salesforce Product Owner, managing the enhancement roadmap and prioritising initiatives based on business needs
• Partner with internal stakeholders and offshore Salesforce developers to deliver solutions, maintain documentation and provide ongoing system support

Your skills and attributes:

• 2+ years’ experience as a Salesforce Administrator, ideally supporting multiple business functions
• Tertiary qualifications in Information Technology, Business, Commerce or a related discipline are highly regarded
• Demonstrated experience configuring users, permission sets, Flows, reporting and dashboards within Salesforce
• Experience managing system integrations and maintaining high levels of data integrity across business systems
• Strong analytical and problem-solving skills, with the ability to identify trends and drive business improvements
• Experience managing external vendors or offshore development partners is highly regarded
• Excellent communication and stakeholder management skills, with the ability to influence and build relationships across all levels of the business
• Highly organised with the ability to manage multiple priorities in a fast-paced environment
• A proactive, detail-oriented mindset with a passion for continuous improvement and delivering exceptional customer outcomes

Why should you join efm Logistics?

• Strong focus on regular and ongoing professional development training, enhancing skills and career progression
• A dynamic and empowering culture, where we challenge each other to do it better
• An opportunity to be part of an industry leader
• Competitive salary and bonus scheme
• Modern office space and technology, located within Moorabbin’s ever evolving Morris Moor complex
• Free parking and onsite café
• Company functions and team building activities
• Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally