Sales Travel Consultant - Rockhampton, QLD

Flight Centre; Rockhampton Regional; On-site; AUD 70,000 - 138,000; Full time

Benefits offered by this job

Travel discounts

Familiarisation trips

Global career opportunities

Employee events (Global Gathering, EOF

Travel & Tourism certificates

Job summary

Flight Centre in Australia is seeking Sales Travel Consultants to join our retail stores on a full-time, on-site basis with a rotating roster across a 7-day trade. You will plan itineraries, book travel, and convert enquiries into bookings in person, by phone, and via email, earning an uncapped incentive on each sale.

You will build a customer base, become the go-to travel expert, and help customers with visas, best travel times, packing advice, and dining recommendations.

Qualifications

• Seasoned traveller with international destination experience.
• Strong organisational skills and responsive communication.
• Proven ability to meet sales targets in high-pressure environment.
• Comfort with multiple systems and travel products.

Responsibilities

• Plan itineraries and book travel for customers across multiple channels.
• Convert enquiries into bookings in person, by phone, and via email.
• Work towards KPIs and sales targets while selling flights, accommodation, car hire, and more.
• Build a customer base from regular domestic bookings to international holidays.
• Assist customers with travel questions (visas, best travel times, packing, dining, etc.).
• Earn uncapped incentive payments on sales.

Skills

Travel planning

Sales

Customer service

Organisational skills

Communication

Tech savvy

Tools

Booking systems

CRM software

Job description

Are you ready to turn your love of travel into a career that takes you further than you ever imagined personally and professionally? Your Flight Centre journey is uniquely yours - and we’re here to champion it, celebrate it, and help it take flight. As a Flightie you’re not just building a career - you’re shaping a life filled with purpose, connection, and discovery. If you’re looking for the next stamp in careers passport - we’re looking for Sales Travel Consultants across Australia who are keen to dazzle, discover and delight our customers! Navigate your career. Explore the world.

What you’ll be doing - where your passion will meet purpose!

• Work full-time, on-site in one of our retail stores on a rotating roster across a 7-day trade
• Plan itineraries, book travel and convert enquiries into bookings in person, over the phone and via email for our customers
• Work towards individual KPIs and sales targets where you’ll sell the whole holiday including flights, accommodation, car hire, tours, travel insurance, cruises, transfers and more
• Build a customer base of new and returning customers from regular domestic bookings to lavish international holidays and everything in between
• Be the expert! Assist our customers with their travel related questions including visas, best time of year to travel, what to pack, where to eat, what to avoid, you name it!
• Enjoy a base wage plus an uncapped incentive payment structure where you earn a percentage of every sale, your pay is completely uncapped!

What we’re looking for - do you have the travel bug?

• You’re a seasoned traveller with a history of international destinations (and even more on your bucket list!) and you’re the go-to person in your circle for travel recommendations, tips and tricks
• Great organisational skills - you’re the type to take notes, manage your calendar well and are quick to respond to your customer’s phone calls and emails
• Determination to meet your sales targets and KPIs while balancing your workload in a high-pressure environment (think customers lining up, phones ringing, email inbox filling!)
• Enthusiasm, passion and a warmth that makes our customers want to book with you every time!
• A savviness with computers, ready to toggle between various complex systems when finding the right flight and package options for your customer

What you will gain from a career with Flight Centre - let’s unpack the benefits!

• Average earnings for a Travel Consultant in their first year are $70K, while Senior Consultants average $100Kand Team Leaders average $138K annually - including superannuation and penalty rates.
• Become a true expert - access industry travel discounts and qualify for sponsored ‘Familiarisation Trips’ to explore new destinations and products around the world
• Brightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from within
• Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar Global Gathering and EOFY Celebration
• Get qualified for free with a Certificate 3 & 4 in Travel & Tourism (worth 20k!) through Australian Apprentice Training - you may also be eligible to receive direct financial support while you study
• Thrive in a workplace that embraces individualism - come as you are!
• Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

Why is Flight Centre such a great place to work?

We are devoted to being a global employer of choice by nurturing our legendary culture - focused on our people and infused with adventure and accountability. We uplift and support our team through a compelling Employee Value Proposition that offers exciting career and travel opportunities, fantastic benefits, a meaningful sense of purpose and well-deserved recognition. Explore us on LinkedIn or check out our careers page at www.fctgcareers.com

Flight Centre is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.