Sales Travel Consultant - Inner East, VIC

Flight Centre Travel Group; Melbourne; On-site; AUD 65,000 - 138,000; Full time

Benefits offered by this job

Travel discounts

Familiarisation trips

Certificate 3 & 4 in Travel & Tourism

Job summary

Flight Centre Travel Group is seeking Sales Travel Consultants for the Inner East Melbourne area. You will plan itineraries, book travel and convert enquiries across in-store, phone and email channels. The role operates on a rotating 7-day roster, with a base wage and uncapped incentives based on sales performance.

You will help clients choose flights, accommodation, tours and insurance, while building a loyal customer base and meeting KPIs in a fast-paced retail environment.

Qualifications

• Proven organisational skills and calendar management.
• Ability to meet KPIs and sales targets in a busy retail setting.
• Strong customer service and travel advice capabilities.
• Knowledge of international destinations and travel options.
• Comfort with multiple computer systems and booking tools.

Responsibilities

• Plan itineraries and book travel for customers.
• Convert enquiries into bookings in person, over the phone and by email.
• Work towards individual KPIs and sales targets for holidays, flights, hotels and more.
• Build a customer base of new and returning clients.
• Be the travel expert and answer questions on visas, timing and packing.
• Earn via base wage plus uncapped incentive payments.
• Foster customer loyalty and provide exceptional service.

Skills

Organisational skills

Sales targets

Customer service

Travel knowledge

Computer systems

Job description

Flight Centre Travel Group – Forest Hill VIC

If you’re looking for the next stamp in your career passport, we’re looking for Sales Travel Consultants across Inner East of Melbourne who are keen to dazzle, discover, and delight our customers at the following Flight Centre stores:

• Kew

Are you ready to turn your love of travel into a career that takes you further than you ever imagined, both personally and professionally? Your Flight Centre journey is uniquely yours - and we’re here to champion it, celebrate it, and help it take flight. As a Flightie you’re not just building a career - you’re shaping a life filled with purpose, connection, and discovery. Navigate your career. Explore the world.

What you’ll be doing - where your passion will meet purpose!

Work full-time, on-site in one of our retail stores on a rotating roster across a 7-day trade

Plan itineraries, book travel and convert enquiries into bookings in person, over the phone and via email for our customers

Work towards individual KPIs and sales targets where you’ll sell the whole holiday including flights, accommodation, car hire, tours, travel insurance, cruises, transfers and more

Build a customer base of new and returning customers from regular domestic bookings to lavish international holidays and everything in between

Be the expert! Assist our customers with their travel related questions including visas, best time of year to travel, what to pack, where to eat, what to avoid, you name it!

Enjoy a base wage plus an uncapped incentive payment structure where you earn a percentage of every sale, your pay is completely uncapped!

What we’re looking for - do you have the travel bug?

You’re a seasoned traveller with a history of international destinations (and even more on your bucket list!) and you’re the go-to person in your circle for travel recommendations, tips and tricks

Great organisational skills - you’re the type to take notes, manage your calendar well and are quick to respond to your customer’s phone calls and emails

Determination to meet your sales targets and KPIs while balancing your workload in a high-pressure environment (think customers lining up, phones ringing, email inbox filling!)

Enthusiasm, passion and a warmth that makes our customers want to book with you every time!

A savviness with computers, ready to toggle between various complex systems when finding the right flight and package options for your customer

What you will gain from a career with Flight Centre - let’s unpack the benefits!

We'll boost your wage to $65K equivalent for your first 90 days while you learn the ropes! Average earnings for a Travel Consultant in their first year are $70K, while Senior Consultants average $100K and Team Leaders average $138K annually - including superannuation and penalty rates.

Become a true expert – access industry travel discounts and qualify for sponsored ‘Familiarisation Trips’ to explore new destinations and products around the world

Brightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from within

Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar Global Gathering and EOFY Celebration

Get qualified for free with a Certificate 3 & 4 in Travel & Tourism (worth 20k!) through Australian Apprentice Training - you may also be eligible to receive direct financial support while you study

Thrive in a workplace that embraces individualism – come as you are!

Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

Why is Flight Centre such a great place to work?

We are devoted to being a global employer of choice by nurturing our legendary culture - focused on our people and infused with adventure and accountability. We uplift and support our team through a compelling Employee Value Proposition that offers exciting career and travel opportunities, fantastic benefits, a meaningful sense of purpose and well-deserved recognition. Explore us on LinkedIn or check out our careers page at www.fctgcareers.com

*Flight Centre is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. *