Sales Support Specialist

Tech Data APAC; Sydney; Hybrid; AUD 79,000 - 80,000; Full time

Benefits offered by this job

Great team culture

Hybrid working environment

Flexible work hours

On-site parking

Employee Assistance Program

Paid parental leave scheme

Job summary

Tech Data APAC in Sydney, Australia, is seeking a Solution Sales Specialist to join our Customer Success Team. You will analyse sales performance data, identify trends, evaluate pricing strategies, and provide recommendations to boost sales and operational efficiency.

You will also manage and grow customer and partner relationships with assigned vendor teams, work across other vendors as required, and act as the internal partner to sales and support teams while delivering outstanding service and

Qualifications

• Analyse sales performance data to identify trends, evaluate pricing strategies and sales processes, and provide recommendations to improve sales performance, operational efficiency and expand the business.
• Manage and grow customer and partner relationships for assigned partner/vendor, working with the whole vendor team.
• Be the point-of-contact for Vendor Sales and other sales teams as an internal business partner.

Responsibilities

• Provide outstanding sales support and customer service to customers and internal stakeholders through outbound and inbound telephone contact and other electronic means.
• Cover quotation and sales order processing for products, services and renewals.

Job description

Base Salary $79,000 to $80,000 per annum

As one of the world's largest IT distributors, we're not just distributing technology, we're shaping the future for our partners and their customers.

We now have a great opportunity for a Solution Sales Specialist within our Customer Success Team.

In this role, you will primarily analyse sales performance data to identify trends, evaluating pricing strategies and sales processes, and provide recommendations to improve our sales performance, operational efficiency and expand our business.

You will also manage and grow customer and partner relationships for assigned partner/ vendor working with the whole vendor team. You will be required to work across other vendors and partners as required.

You will be the point-of-contact for Vendor Sales and other sales teams and serve as an internal business partner to the other functional teams.

You will be an expert in the specifics of the vendor, technologies and customer portfolio you will be assigned to, as well as having a broad understanding of the product lines and business units within Tech Data.

The key components of this role is to provide outstanding sales support and customer service to our customers and internal stakeholders through outbound and inbound telephone contact and other electronics means covering quotation and sales order processing for products, services and renewals.

What's On Offer

• Great team culture.
• Hybrid working environment (at least 3 days in the office each week at a minimum);
• Great learning opportunities to grow professionally and personally through dedicated learning platforms, our education assistance program, focused individual development plans and from your co-workers.
• Flexible work hours.
• On-site parking but also close to the Metro.
• Employee Assistance Program that is above industry standards.
• Paid parental leave scheme including options to ramp up your hours back to your role, a great program that we are especially proud;

If you are seeking a new role or opportunity to further grow your customer service and/ or sales experience within our organisation, then we look forward to hearing from you soon.

At Tech Data, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.