Sales Support

Balazs; Australia; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Parental leave (14 wks)

Salary continuance insurance

Superannuation options

Private health insurance discounts

Annual flu vaccinations

EAP support

Employee discounts

Job summary

Air Liquide Australia is seeking a Sales Support professional to join our commercial team. You will provide essential administrative and operational support across customer records, billing, and contract processes in a fast-paced environment.

You will maintain CRM/ERP data, prepare dashboards and reports, and assist with proposals and onboarding to ensure seamless contract execution and customer service excellence.

Qualifications

• 3+ years in customer service, sales support, or department-level admin within a commercial or industrial environment.
• High proficiency with CRM and ERP systems; proficient with Google Workspace and MS Office.
• Excellent data accuracy and attention to detail in records and billing.
• Strong written and verbal communication; ability to coordinate across teams.
• Proactive problem-solving with ability to manage competing priorities.

Responsibilities

• Maintain customer records in CRM/ERP and process credit and debit notes.
• Update sales dashboards and prepare regular sales and customer reports.
• Generate customer call reports, audit data, and derive insights for leadership.
• Prepare proposals for simple offers; coordinate with Sales Reps for timely contracts.
• Onboard customers and support contract initiation, handling claims when needed.

Skills

CRM software

ERP systems

Google Workspace

MS Office

Data accuracy

Communication

Coordination

Problem solving

Tools

CRM

ERP

Job description

Air Liquide Australia is a market leader Gases, Technologies and Services for Industry in Australia. Air Liquide Australia provides innovative, responsive and customer focused services to our product range, which improves the performance of our customers while helping protect the environment. Are you an organized, detail-oriented administrative professional looking to drive commercial success for a global industry leader? At Air Liquide, we believe your evolution is the engine of our innovation. As a world leader in gases, technologies, and services for Industry and Health, we serve millions of customers and patients globally. We have an exciting opportunity for a Sales Support to join our commercial team. Reporting to Pacific Commercial & Sales Support Manager, you will provide vital administrative and operational support to our sales teams, customer organizations and external stakeholders—ensuring seamless contract management, accurate billing and robust data integrity.

How will you CONTRIBUTE and GROW? In this essential operational role, you will be the administrative backbone of our commercial activities. Your daily mission will focus on five key pillars:

• Customer Database & Billing Administration: Maintain and update customer records within the CRM/ERP system. Accurately process and generate Credit Notes and Debit Notes to ensure seamless financial operations.
• Sales Analytics & Dashboard Stewardship: Update customer profiles, maintain sales activity dashboards and prepare regular sales and customer reports to support commercial strategy.
• Reporting & Data Integrity: Generate customer call reports, audit data consistency and turn raw operational metrics into reliable insights for business leaders.
• Offer & Proposal Support: Assist the Offer team by preparing proposals for simple commercial offers. Coordinate closely with Sales Representatives to follow up on open proposals and ensure swift contract completion.
• Customer & Contract Onboarding & Support: Interface with customer organizations and payors, participating directly in customer claim resolutions during the contract initiation phase and providing ongoing support to deliver service excellence.

Are you a MATCH?

We are looking for a proactive, detail-minded communicator with a strong background in sales administration or customer service.

You will bring:

• Relevant Experience: 3+ years of experience in customer service, sales support, or department-level administrative support (ideally within a commercial or industrial environment).
• Technical & Digital Literacy: High proficiency in CRM software, ERP systems, and standard business tools such as Google Workspace or MS Office.
• Data & Numerical Accuracy: Exceptional attention to detail with proven capability in checking data consistency and managing documentation.
• Communication & Coordination: Strong written and verbal communication skills with the ability to coordinate across cross-functional sales reps, internal teams and external client organizations.es
• Problem-Solving Skills: A solution-focused attitude with experience handling customer claims and managing competing priorities in a fast-paced setting.

What We Offer

Financial Security & Perks

• Competitive base salary
• 14 weeks paid parental leave
• Fully funded Salary Continuance Insurance
• Superannuation options

Health & Personal Benefits

• Private health insurance discounts
• Free LPG refills for personal/home BBQ use
• Annual flu vaccinations
• Health screenings
• Confidential EAP support for you and your family

Exclusive Savings

• Access to our employee benefits portal featuring discounts across 350+ major Australian and New Zealand retailers.

Global Ecosystem

• Employee stock purchase options
• Comprehensive training on specialized systems
• Clear national and international career progression pathways across 60+ countries.

About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background.

We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.