Sales & Service Lead: Pottery Barn

Williams Sonoma; Council of the City of Sydney; On-site; AUD 80,000 - 100,000; Part time

Job summary

A leading home retail brand in Australia is seeking a part-time Sales & Service Lead in Bondi Junction. The ideal candidate will deliver exceptional customer service, drive sales, and manage store operations. With 1-2 years of customer service experience preferred, applicants should demonstrate strong sales skills and attention to detail. This role offers 40 hours per fortnight with a rotating roster. Candidates must have work rights in Australia to apply.

Benefits

Generous employee discounts

Paid parental leave

Employee Assistance Program

Career growth opportunities

Supportive team culture

Qualifications

• 1-2 years of customer service experience, preferably in specialty retail.
• Strong sales skills to meet and exceed performance targets.
• Proactive and solution-focused attitude with multitasking capabilities.

Responsibilities

• Deliver exceptional customer service and drive sales.
• Complete operational tasks including opening and closing duties.
• Maintain visual merchandising and ensure the store is presented well.

Skills

Customer service experience

Sales skills

Attention to detail

Job description

Williams-Sonoma & The Opportunity

Williams Sonoma is a multi-channel specialty retailer of high-quality products for the home. Our family of brands in Australia includes the well-known retailer’s west elm, Pottery Barn, Pottery Barn Kids & Williams-Sonoma.

Our Pottery Barn store in Bondi Junction is looking for a Sales & Service Lead (also known as a Sales & Service Key Holder) to create a unique shopping experience by providing exceptional customer service in a fast-paced, specialty retail environment. This is a permanent, part-time position offering 40 hours per fortnight with a fixed two-week rotating roster, including alternate weekends.

Why You Will Love Working With Us

We are all about creating a workplace where you feel supported, inspired, and excited to come to work. Here’s just a taste of what you will enjoy as part of our team:

• Generous employee discounts so you can enjoy our amazing products
• Paid parental leave to support you through life’s most important milestones
• Access to a confidential Employee Assistance Program for personal and professional support
• Career growth opportunities with real investment in your development
• A supportive, collaborative team culture where your success is celebrated
• The chance to be part of a fast-growing global business with an entrepreneurial spirit

What You Will Be Doing:

• Deliver exceptional customer service and drive sales through product knowledge and support of in-store design services.
• Complete operational tasks including opening and closing duties, register functions, and compliance with company policies.
• Maintain visual merchandising standards and ensure the store is clean, well-presented, and fully stocked.
• Assist with inventory management including receiving, replenishment, stockroom organisation, and WHS practices.
• Participate in training and development while supporting a collaborative, high-performing team environment.

What You Will Bring to the Role:

• 1-2 years customer service experience (specialty retail preferred but not required).
• Strong sales skills with the confidence to meet and exceed performance targets.
• A proactive, solution-focused attitude with the ability to multitask in a fast-paced environment.
• High attention to detail

Physical Requirements:

• Ability to be mobile in the store and back-of-house areas, including standing for long periods
• Ability to climb ladders and use other equipment in line with safety standards
• Ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate equipment and safety techniques

Ready to join the Team?

Step into a role where you can deliver excellent customer service, drive sales success, and grow your career. Apply today!

Only candidates with work rights in Australia will be considered.