Sales Representative – Call Centre

RGIT Australia; Australian Capital Territory; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Staff discounts across our product

Opportunity to build your career in a,

Job summary

4WD Supacentre is seeking an energetic Sales Representative to join the Call Centre team in Mitchell, Canberra. This role focuses on phone-based sales, turning conversations into purchases while delivering an exceptional customer experience across a broad product range from Adventure Kings.

You will manage inbound and outbound sales conversations, identify customer needs, and work toward achieving and exceeding KPIs in a fast-paced, customer‑focused environment.

Qualifications

• Experience in sales, call centres, retail or customer service.
• Able to work in a target-driven sales environment.
• Comfortable communicating with customers over the phone.
• Able to identify customer needs and turn opportunities into sales.

Responsibilities

• Managing inbound and outbound customer sales conversations.
• Identifying customer needs and recommending suitable products and solutions.
• Maximising sales opportunities through a holistic approach to selling.
• Working towards and exceeding individual sales KPIs and targets.
• Providing exceptional customer service across every interaction.
• Building strong, long-term relationships with customers.
• Developing strong knowledge of our products, promotions and their applications.
• Professionally managing customer concerns and grievances.
• Collaborating with Sales, Warehouse and Claims teams to support customer outcomes.

Job description

Mitchell, Australian Capital Territory 2911, Australia

Full-time Permanent Associate

Posted 20 Aug 2026

Description

Sales Representative – Call Centre

Full time and Casual roles

Sell. Connect. Deliver Great Customer Experiences.

Turn Conversations Into Sales

At 4WD Supacentre, home of Adventure Kings, we help everyday Aussies get adventure ready with great-value 4WD, camping and outdoor gear.

We’re looking for an energetic and results-driven Sales Representative to join our Call Centre team in Mitchell, Canberra.

This is a phone-based sales role for someone who loves talking to customers, identifying what they need and turning conversations into solutions and sales. If you’re competitive, customer-focused and motivated by achieving targets, we want to hear from you.

Your Mission

As a Sales Representative, you’ll be responsible for delivering an exceptional customer experience while maximising sales opportunities across our product range.

You’ll be responsible for:

• Managing inbound and outbound customer sales conversations
• Identifying customer needs and recommending suitable products and solutions
• Maximising sales opportunities through a holistic approach to selling
• Working towards and exceeding individual sales KPIs and targets
• Providing exceptional customer service across every interaction
• Building strong, long-term relationships with customers
• Creating a positive and professional customer experience
• Developing strong knowledge of our products, promotions and their applications
• Professionally managing customer concerns and grievances
• Working closely with Sales, Warehouse and Claims teams to support customer outcomes
• Following company procedures relating to security, loss prevention and WHS

You’re Our Kind of Legend If...

• You have experience in sales, call centres, retail or customer service
• You enjoy working in a target-driven sales environment
• You’re confident communicating with customers over the phone
• You know how to identify customer needs and turn opportunities into sales
• You’re motivated by achieving and exceeding KPIs
• You have excellent communication and relationship‑building skills
• You bring an enthusiastic and positive attitude to work
• You’re comfortable learning a broad product range
• You can professionally handle challenging customer conversations
• An interest in 4WD, automotive, camping or outdoor products would be highly regarded

Why Join 4WD Supacentre?

• Join one of Australia’s leading 4WD, camping and outdoor retailers
• Work with the Adventure Kings product range
• Develop your sales and product knowledge
• Be part of a supportive, performance-driven team
• Staff discounts across our product range
• Opportunity to build your career within a growing national business

Company Overview

4WD Supacentre is one of Australia's leading and fastest growing omni-channel retailers. We are a family‑operated business that specialises in outdoor recreation and lifestyle products. Our people are passionate about the outdoors and the lifestyle that we can bring to our customers and the community.