Sales & Operations Executive - Travel Retail

The Estée Lauder Companies Inc.; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Estée Lauder Companies Inc. in Sydney is seeking a detail-oriented Sales and Operations Executive to support our travel retail business.

You will bridge commercial planning with operational execution, managing end-to-end product ordering, forecasting, and retailer coordination to ensure timely launches and promotions. This role requires strong Excel and reporting skills, cross-functional collaboration across teams, and the ability to analyze data to optimize assortment and inventory in

Qualifications

• Bachelor's degree in Business, Supply Chain, Marketing, or related field.
• 2–4 years' experience in sales operations, logistics or planning.
• Knowledge of the Oceania retail landscape is a strong advantage.
• Strong analytical mindset with proficiency in Excel and reporting tools.

Responsibilities

• Manage end-to-end product ordering, forecasting, and retailer coordination.
• Track shipments and ensure timely delivery of launches and promotions.
• Support pricing accuracy, product information and allocation planning.
• Coordinate product launches, events, and promotions with cross-functional teams.

Skills

Analytical mindset

Stakeholder management

Cross-functional collaboration

Excel proficiency

Education

Bachelor's degree in Business, Supply Chain, Marketing, or related field

Tools

Excel

Reporting tools

Job description

Description

We’re looking for a detail-oriented and proactive Sales and Operations Executive to support our travel retail business. This role bridges commercial planning with operational execution, ideal for someone who thrives in a fast-paced, data-driven, and cross-functional environment.

You’ll manage the end-to-end product ordering process, including sales forecasting, coordinating with retailers, tracking shipments, and ensuring timely delivery of new launches and marketing programs. You’ll maintain accurate pricing and product information, while supporting the sales team with allocation planning and communication.

In assortment and inventory management, you’ll work closely with internal teams and retail partners to ensure the right product mix is in place. This includes reviewing sales performance, identifying assortment gaps, monitoring stock levels, and resolving any logistical issues to maintain healthy inventory.

You will also play a key role in the coordination of product launches, events, and promotions, ensuring all operational aspects are executed smoothly — from preparing communications and distributing promotional materials to supporting VIP visits and brand initiatives.

Overall, your role will involve cross-functional collaboration, data analysis, and operational follow-through to help drive business performance and enhance the customer experience in Oceania travel retail.

Qualifications

• Bachelor's degree in Business, Supply Chain, Marketing, or a related field
• 2–4 years' experience in sales operations, logistics, or planning — ideally in travel retail, FMCG, or luxury/premium goods
• Knowledge of the Oceania retail landscape (especially airports and travel hubs) is a strong advantage
• Strong analytical mindset with proficiency in Excel and reporting tools
• Exceptional coordination, communication, and stakeholder management skills
• Proactive, detail-oriented, and able to navigate a fast-paced, matrixed environment

We offer a wide range of benefits including personal and professional development, a generous product allocation, an inclusive paid parental leave program, a bonus scheme linked to your individual contributions as well as the financial performance for the company, wellness programs and workplace flexibility. To be considered for this role you must have full rights to work within Australia (working holiday visas will not be considered).

We are an equal opportunity employer. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact [e-mail]