Sales Operations - Estimator

Coates Group; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Coates Group is seeking an estimator to translate customer requirements into accurate, commercially sound quotations. You will work acrossSales, Engineering, Operations and Deployment to align scope, price and delivery from the outset.

Bring 3–5 years of estimating/quoting experience, strong Excel skills and the ability to coordinate with both technical and non-technical stakeholders. Hybrid opportunities may exist in a dynamic, growth-focused team.

Qualifications

• 3–5 years’ experience in estimating, pre-sales, quoting or related commercial role.
• Strong commercial judgement with ability to balance scope, cost and margin.
• Experience interpreting tender docs, drawings, specs.
• Confident with technical and non-technical stakeholders.
• Experience using estimating, quoting, CRM or ERP systems.
• Strong Microsoft Excel skills with detailed data.
• Excellent attention to detail, organisation and communication skills.
• Ability to manage competing priorities across functions.

Responsibilities

• Turn customer enquiries and opportunities into accurate, timely quotations.
• Own quotations from request to order readiness; document scope and pricing.
• Define scopes of work with assumptions, exclusions and contingencies.
• Collaborate with Engineering, Hardware Design for cost and validation.
• Ensure quotes lead to production handover with minimal ambiguity.
• Identify opportunities to simplify estimating and quoting processes.

Skills

Estimating

Pre-sales

Quoting

CRM/ERP

Excel

Stakeholder comms

Tools

CRM

ERP

Excel

Job description

Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

About the role

This role sits at the critical point between customer requirements, technical feasibility and commercial delivery. You'll take ownership of the estimating and quotation process, translating customer needs into accurate, clearly scoped and commercially sound proposals that can move confidently into production and delivery. Working across Sales, Engineering, Operations and Deployment, you'll help ensure we get the scope, price and solution right from the outset.

Key responsibilities

• Quotation & Commercial Management Turn customer enquiries and qualified opportunities into accurate, timely and commercially sound quotations. Take ownership of quotations from initial request through to order readiness, ensuring customer requirements, pricing and scope are clearly understood and documented. Prepare estimates that balance technical requirements, customer expectations and commercial outcomes. Apply sound commercial judgement to protect margin while supporting competitive and compelling customer proposals.
• Scope Definition & Risk Management Develop clear and comprehensive scopes of work, including assumptions, exclusions, contingencies and any non-standard requirements. Identify technical, commercial and delivery risks early and work with relevant stakeholders to resolve them before quotation. Ensure each quote provides a clear foundation for production, installation and delivery, minimising downstream ambiguity, rework and variations. Challenge incomplete or unclear requirements and proactively obtain the information needed to produce a reliable estimate.
• Technical & Pre-Sales Collaboration Partner with Engineering, Hardware Design and other technical teams to scope, cost and validate new or complex customer requirements. Act as a key point of contact for pre-sales enquiries requiring technical or commercial clarification. Interpret tender documentation, architectural drawings and construction information to develop accurate estimates and scopes. Help customers and internal stakeholders make timely decisions by resolving technical and commercial questions early in the sales process.
• Order Readiness & Handover Ensure accepted quotations are accurate, complete and ready for efficient conversion into sales orders. Work closely with Sales Operations, Order Management and Deployment to ensure a seamless handover from quotation through to delivery. Maintain high-quality quoting and order data to support downstream planning, production and installation. Identify opportunities to simplify and automate estimating and quoting processes, partnering with Sales Operations and Account Management to improve efficiency and the customer experience.

What you’ll bring

• 3–5 years’ experience in estimating, pre‑sales, quoting or a related commercial role, ideally within a project‑based, construction, manufacturing or technical environment.
• Strong commercial judgement, with demonstrated ability to produce accurate estimates and understand the impact of scope, cost and margin.
• Experience interpreting tender documentation, architectural plans, specifications and/or construction drawings.
• Confidence working with technical and non‑technical stakeholders to clarify requirements and solve problems.
• Experience using estimating, quoting, CRM or ERP systems.
• Strong Microsoft Excel skills and confidence working with detailed commercial data.
• Excellent attention to detail, organisation and communication skills.
• Ability to manage competing priorities and work effectively across multiple functions.

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).