Sales Operations & AI Specialist

GOZA MOBILITY PTY LTD; Willoughby City Council; On-site; AUD 90,000 - 150,000; Full time

Benefits offered by this job

Equity opportunity

Direct access to Founder

AI-enabled sales tools experience

Competitive base salary + commission +

Superannuation

Job summary

GOZA Mobility Pty Ltd is seeking an energetic sales operations specialist to manage AI-enabled customer conversion across website enquiries, Rideshare referrals, and campaigns. You will use CRM, automation, and human touch to move leads toward applications and handovers, with on-site involvement in Sydney.

You will design communications, analyse conversion data, and improve workflows while collaborating with the Founder and operations teams.

Qualifications

• Experience in sales operations, CRM or customer acquisition roles managing inquiries.
• Strong communication and proactive follow-up.
• Ability to explain complex products clearly to customers.

Responsibilities

• Design and operate customer communication workflows across channels.
• Contact prospects by phone, SMS, and email; welcome in person visits.
• Maintain CRM pipeline with actions, statuses and outcomes.
• Prepare personalised communications using AI tools and summarize interactions.
• Track metrics and drive improvements in enquiry conversion.

Skills

CRM/lead-management

Active enquiry management

Phone, SMS, email outreach

Digital growth and analytics

Customer service mindset

English communication

AI tool usage (Codex)

Tools

Codex or comparable AI tool

HubSpot/Salesforce/Zoho

Job description

Sydney NSW | Full-time | Reports to the Founder

Base salary + commission + superannuation + performance bonus

ABOUT GOZA

GOZA is an early-stage Sydney mobility company building from the ground up, with a clear business direction and an experienced automotive Founder. We believe Australia's vehicle subscription market has significant room to grow. Our flexible subscription offering is designed to give GOZA a distinctive position in that growing market.

Alongside flexible subscription, GOZA has established a strategic partnership with a leading rideshare platform to develop a drive-to-own business for rideshare drivers. These two business directions, together with our Founder's deep automotive industry background, underpin our confidence in GOZA's long-term growth potential.

We are building our business processes and team around AI from the outset. For someone who enjoys a challenge and wants to help shape a growing business, this is an opportunity to make a visible contribution, expand your responsibilities and share in the value we aim to create.

THE OPPORTUNITY

You will build and operate GOZA's AI-enabled customer conversion process across website enquiries, rideshare-partner referrals and other approved channels. This is a hands-on sales operations role combining CRM, workflow automation, customer communication, conversion analysis and practical follow-up.

AI will help you manage the process, but it will not replace real customer conversations. You must be comfortable picking up the phone, speaking clearly and confidently, listening to prospective customers, explaining GOZA's products and progressing suitable customers towards a practical next step. You will also need to welcome and assist customers who visit GOZA in person.

You will use Codex and comparable AI tools to design communication workflows, prepare and personalise messages, summarise interactions, prioritise follow-up, analyse conversion data and improve operating processes. You will check all AI output before use and apply sound judgement when direct human communication is required. The objective is to build a disciplined, measurable process that turns the right enquiries into sustainable customer agreements.

WHAT YOU WILL OWN

• Design and operate the customer communication workflow for enquiries generated through GOZA's website, rideshare partnership, campaigns, referrals and other approved channels.
• Use CRM, AI and automation to assign enquiries, prioritise follow-up, prepare communications, maintain contact history and ensure that every active lead has a clear next action and follow-up date.
• Personally contact prospective customers by phone, SMS and email, and welcome customers who attend GOZA in person, using a warm, confident and professional communication style.
• Understand each customer's intended vehicle use, timing, budget, questions and product suitability, and explain GOZA Flex and GOZA Drive+ clearly and accurately.
• Address customer questions and objections, agree practical next steps and move suitable customers towards application, document completion, agreement and vehicle handover.
• Maintain an accurate CRM pipeline covering enquiry source, contact attempts, customer needs, qualification status, next action, outcome and loss reason.
• Use Codex and comparable AI tools to prepare and personalise communications, summarise customer interactions, identify follow-up priorities, analyse patterns and improve sales workflows, with appropriate human review and privacy controls.
• Support the ongoing improvement of GOZA's live website, landing pages, search visibility, campaigns, calls to action and enquiry forms, using qualified enquiries and completed agreements as the principal measures of value.
• Turn recurring customer questions, objections and loss reasons into practical improvements to website content, offers, scripts, follow-up sequences and operating processes.
• Work closely with the Founder, Finance, vehicle operations and technology partners to ensure each customer moves through the process accurately and receives a clear handover.
• Track response time, contact rate, follow-up completion, qualified enquiries, applications, completed agreements, channel performance and customer outcomes, and use the evidence to set priorities.

WHAT YOU BRING

• Relevant practical experience in sales operations, CRM, customer operations, customer acquisition, digital growth, consultative customer service or another role involving active enquiry management. There is no minimum years-of-experience requirement; demonstrated capability, initiative and the desire to grow with the company matter more than tenure.
• A clear, confident and articulate spoken communication style, together with a warm, energetic and proactive approach when dealing with customers.
• Comfort initiating and receiving customer phone calls, maintaining a natural conversation, following up consistently and welcoming customers in person rather than relying only on email or automated messages.
• Strong listening skills and the ability to understand customer needs, explain an offer in straightforward language, respond constructively to questions or objections and agree a clear next step.
• Practical experience using a CRM or lead-management system to manage multiple opportunities, record interactions and maintain reliable follow-up commitments.
• Experience using Codex or a comparable AI tool for a practical task or project. You can explain what you personally did, how you checked and corrected the AI output and how the work improved a customer, sales or operating process.
• The ability to turn a customer-conversion problem into a clear workflow, test whether the process works and use CRM or conversion data to improve it.
• Working knowledge of digital customer acquisition, website conversion, landing pages, campaigns, analytics or customer journeys, with the ability to connect marketing activity to customer and sales outcomes.
• Clear written and spoken English, sound commercial judgement, current Australian working rights and the ability to work on site in Sydney as required.

HELPFUL BUT NOT ESSENTIAL

• Experience in automotive sales, vehicle subscription, rental, rideshare, mobility, financial services, insurance, telecommunications or another high-consideration service requiring consistent customer follow-up.
• Exposure to HubSpot, Salesforce, Zoho or a comparable CRM, together with website analytics, paid search, SEO, lifecycle messaging or marketing automation.
• Additional language capability relevant to Sydney's rideshare-driver communities.
• Experience working in a startup or early-stage business, or with a China-based or offshore technology team; Mandarin is helpful but not required.

WHAT GOZA OFFERS

• A competitive base salary plus commission, superannuation and a performance bonus, with the final package reflecting your capability and contribution.
• A clear opportunity to benefit from individual sales results while also contributing to broader company performance and long-term growth.
• An early-stage equity opportunity, subject to the final plan, approvals and individual offer terms, providing potential to share in the value you help create.
• Direct access to the Founder and meaningful ownership of GOZA's customer-acquisition, enquiry-conversion and AI-enabled sales operations from the outset.
• The opportunity to apply modern AI tools to real customer and business operations and grow your skills, responsibilities and career as GOZA develops.