Sales Associate, Chatswood Chase

Hermès Paris; Sydney; On-site; AUD 55,000 - 65,000; Full time

Job summary

Hermès Australia in Sydney is seeking a Sales Associate for our Chatswood Chase boutique. You will join a dedicated team to deliver extraordinary client experiences in a fast-paced luxury environment, focusing on the Hermès Maison standards and exceptional service.

You will participate in daily operations, assist with stock, merchandising, and product knowledge across Hermès métiers, while maintaining impeccable presentation and building lasting client relationships with both current and new

Qualifications

• Availability to work a 7-day roster including weekends.
• Background in customer service and luxury sales preferred.
• Team player with Hermès values.
• Excellent relationship development and communication skills.
• High standard of presentation and grooming.
• Product knowledge of Hermès Métiers.

Responsibilities

• Deliver exceptional client experience aligned with brand standards.
• Support client relationships and handle aftersales.
• Participate in stock duties and cycle counts.
• Maintain visual merchandising and housekeeping on the floor.
• Share expertise on métiers and product launches.

Skills

Customer service

Luxury retail

Team player

Interpersonal skills

Tools

POS systems

CRM systems

Job description

The Opportunity

The Hermès Chatswood Chase Boutique focuses on providing extraordinary service to all clients. This is a fantastic opportunity to join a dedicated team as a Sales Associate within the Hermès Maison and work collaboratively to support the client experience in a fast-paced, luxury environment.

Key Responsibilities

Client Experience

• Strive to provide exceptional client experience in line with the Sales & Service Ambassador guidelines and benchmarks to every client in Hermès
• Practice the Orange Box Ceremony and Hand Rituals
• Clientele with current and potential clients to establish and maintain client relationships
• Handle complex client experience concerns and issues, i.e. dissatisfied customers, exchanges, returns, after-sales according to the Store Notebook
• Offer exceptional aftersales experience to all clients with assessment of repairs and accurate completion of relevant forms
• Capture accurate and relevant information through POS and CRM systems
• Communicates feedback gathered through in-store activities to store management
• Utilise professional and elegant dialogue with clients and team members

Métier Ambassadorship

• Being a proactive Ambassador for assigned métier
• Meticulous visual merchandising and housekeeping of retail floor areas
• Understanding and sharing of métier performance
• Accurate mini count/ stock take results
• Sharing of key information about the métier
• Training and sharing on new product launches, particularly for new joiners
• Sharing and being an expert on care and aftersales
• Demonstrate and encourage team to master the Métier Hand Rituals
• Positive teamwork and provides support or their Ambassadorship

Daily Operations

• Daily housekeeping duties
• Assist in stock duties including unpacking, validating and distributing stock deliveries
• Apply visual merchandising guidelines
• Participate in cycle counts and stock takes
• Adhere and abides by all policies set out by Hermès Australia and Hermès international

About You

To be successful in this role you will demonstrate:

• Availability to work within a 7-day roster including weekends.
• A strong background in customer service and/or sales. Experience in a luxury environment with Fine Jewelry expertise is advantageous.
• A team player attitude and the ability to embody the values of the Hermès Maison.
• Excellent relationship development skills with impeccable interpersonal and communication skills.
• Display a high standard of presentation and grooming.
• A passion for our creations and the craft and identity of our Maison with a comprehensive product knowledge in Hermès Métiers.
• A positive, proactive, efficient and client focused attitude.
• A strong sense of time management with the ability to multi-task, organise and prioritise.
• The ability to achieve personal targets and quickly adapt to an ever‑evolving, rapid moving retail environment whilst maintaining professionalism.
• The ability to work independently while balancing collaboration with a team.

Eligibility

To be an eligible candidate for this position, we kindly ask that you have full working rights within Australia.

Our Commitment

Family is at the heart of Hermès. At Hermès Australia, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès Australia we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.

At Hermès, we are proud to be an equal opportunity workplace. It is the policy of Hermès that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, colour, religion, sex, age, nationality, disability, or any other basis prohibited by applicable law.