Sales Associate

Swatch Group; City of Brisbane; On-site; AUD 42,000 - 52,000; Full time

Job summary

Swatch Brisbane is seeking a Sales Associate who will bring energy, passion and exceptional service to our store. You’ll create memorable customer experiences, help drive sales and showcase the brand’s vibrant persona in every interaction.

Retail experience is not essential; a great attitude and willingness to learn are valued. You’ll work with a dynamic team to meet targets, maintain merchandising standards and deliver outstanding in-store experiences daily.

Qualifications

• Customer-centric mindset with a passion for creating memorable experiences.
• Excellent communication and people skills.
• Willingness to learn and contribute to a high performing team.

Responsibilities

• Champion a customer first culture and deliver an unforgettable experience.
• Utilise customer engagement skills to build loyalty and in-store experiences.
• Stay up to date with products and promotions and participate in trainings.
• Support the team in achieving sales targets and KPIs.
• Maintain store merchandising standards and product displays.
• Assist with stock takes and stock management
• Follow up with customers regarding warranty and general queries.

Skills

Customer engagement

Communication skills

Team player

Sales mindset

Merchandising awareness

Tools

POS system

Stock management software

Job description

Since 1983, Swatch has challenged convention, celebrated creativity and turned watchmaking into a cultural phenomenon. From the worldwide success of MoonSwatch, Bioceramic Scuba Fifty Fathoms and Audemars Piguet x Swatch Royal Pop collections, to collaborations that captivate collectors, watch enthusiasts and the style conscious alike, Swatch continues to create excitement and spark conversations that reinforces Swatch's position as one of the most influential and talked about brands in the industry.

The Opportunity

This is an exciting opportunity for somebody who is enthusiastic, energetic and customer focused. As a brand ambassador for Swatch, you will create memorable customer experiences, drive sales performance, and bring the energy and personality of the brand to life every day.

We’re looking for an exceptional Sales Associate for our Brisbane or Chermside Store, to bring the energy, passion and excitement of the Swatch brand to life, every minute.

How you’ll make an impact

• Champion a customer first culture and deliver an unforgettable experience
• Utilise your customer engagement skills with a focus on building loyalty and a unique in store experience
• Keep up to date with our new products, promotions (and participate in regular training to keep you up to date with our new products and promotions)
• Support the team in achieving (and exceeding!) sales targets and KPI's
• Ensure the store always looks it’s best, including products displays and following our merchandising standards
• Assist with daily and monthly stocktake and stock management
• Follow up with customers regarding warranty and general queries

What you'll bring

• A customer centric mindset and a passion for creating memorable experiences
• Excellent communication skills with the ability to engage customers
• A proactive, enthusiastic and team focused approach
• Strong relationship building abilities and a natural flair for customer engagement
• A willingness to learn, grow and contribute to a high performing team

Retail experience isn’t essential. Research shows many people only apply when they match every single requirement. If you bring a great energy and meet and most of our core needs, we want to hear from you.