Sales and Retention Consultant

HIF Australia; Perth; Hybrid; AUD 60,000 - 81,000; Full time

Benefits offered by this job

Health insurance

Travel insurance

Flexible work options

Nine Day Fortnight

Job summary

HIF Australia is seeking passionate Sales and Retention Consultants to join our Growth team in Perth, WA. You will engage with members, addressing their needs and delivering personalised, value-driven solutions to retain loyalty and grow membership.

You’ll complete a five-week induction in Perth, with ongoing training, hybrid work options, and a clear path to develop product knowledge, consultative selling, and customer relationships. This is a member-first, community-focused role.

Qualifications

• A genuine passion for connecting with people and building trust through every interaction.
• Strong communication skills – you listen, understand, and tailor your approach to meet each member’s individual needs.
• A strong commitment to balancing outstanding member service whilst achieving sales and retention targets.
• Confidence using technology and learning new systems quickly.
• An open, adaptable mindset – you’re naturally curious about how things work and how they can be improved.
• You embrace and champion change and see feedback as an opportunity to grow.
• A strong team spirit, knowing that collaboration and team ideas help everyone succeed.

Responsibilities

• Welcome and connect with new members, helping them begin their HIF journey feeling informed, supported, and confident in the value of their membership.
• Engage with members considering leaving, taking the time to understand their situation and providing thoughtful, personalised solutions that make staying with HIF the easy and right choice.
• Build lasting relationships through genuine, engaging conversations that strengthen member trust, satisfaction, and loyalty.
• Take pride in achieving strong sales and retention results by using your listening skills, empathy, and product knowledge to guide members toward the cover that best fits their individual needs.
• Stay curious and proactive, continually developing your product knowledge, communication skills, and consultative approach through ongoing training, coaching, and professional development.
• Champion quality and compliance, ensuring every interaction reflects HIF’s values and is a member-first service, while actively participating in team initiatives, meetings, and learning opportunities.

Skills

People skills

Communication

Sales mindset

Retention focus

Product knowledge

Curiosity

Team player

Job description

Welcome to HIF – the Health Insurance Fund of Australia!

HIFis aclose-knit, member-owned organisationwith a team of125 passionate employees, headquartered on Stirling Street, just a stone’s throw from the Perth CBD. We are a values-driven organisation where our cultureis built on trust, open communication, and supporting each other to do our best work – because we know that when our people thrive, so do our members.

In 2025, HIF was recognised as an Employer of Choice, acknowledging our commitment to creating a workplace where people feel supported, valued and able to thrive. We have also proudly held Inclusive Employer certification from the Diversity Council of Australia since 2023.

While these certifications matter, what matters most to us is that they reflect the real, everyday experience of our people. At HIF, inclusion and culture are not just policies or frameworks – they are lived through the way we lead, support one another, and show up for our people each day. JoiningHIFmeans contributing to a workplace where people feel supported, challenged, and inspired to make a real difference every day.

About The Role

We are looking for passionate, motivated and driven Sales and Retention Consultants to join our Growth team.

Are you passionate about making a difference? In this key role, you'll engage with our valued members, ensuring their needs are met and their loyalty is retained through personalised, member-focused solutions.

Key Responsibilities

• Welcome and connect with new members, helping them begin their HIF journey feeling informed, supported, and confident in the value of their membership – setting them up for a long and positive relationship with us.
• Engage with members considering leaving, taking the time to understand their situation and providing thoughtful, personalised solutions that make staying with HIF the easy and right choice.
• Build lasting relationships through genuine, engaging conversations that strengthen member trust, satisfaction, and loyalty.
• Take pride in achieving strong sales and retention results by using your listening skills, empathy, and product knowledge to guide members toward the cover that best fits their individual needs.
• Stay curious and proactive, continually developing your product knowledge, communication skills, and consultative approach through ongoing training, coaching, and professional development.
• Champion quality and compliance, ensuring every interaction reflects HIF’s values and is a member-first service, while actively participating in team initiatives, meetings, and learning opportunities.

To set you up for success, you’ll begin with a paid, full-time five-week induction program at our Perth office, commencing Monday, 5th October 2026.

Designed to give you the knowledge, skills and confidence to thrive in the role, the induction will provide a comprehensive introduction to the industry, our business, systems and processes. Following the initial five weeks, you’ll receive additional specialised training to further develop your skills and prepare you for member retention and sales conversations.

What We’re Looking For

You are a motivated, member-focused professional who thrives on achieving results and making genuine, lasting connections. You take pride in turning conversations into opportunities that strengthen member relationships and deliver real value.

Key Attributes And Skills Include

• A genuine passion for connecting with people and building trust through every interaction.
• Strong communication skills – you listen, understand, and tailor your approach to meet each member’s individual needs.
• A strong commitment to balancing outstanding member service whilst achieving sales and retention targets, celebrating success while always looking for ways to improve.
• Confidence using technology and learning new systems quickly.
• An open, adaptable mindset – you’re naturally curious about how things work and how they can be improved. You embrace and champion change and see feedback as an opportunity to grow.
• A strong team spirit, knowing that collaboration and team ideas help everyone succeed.
• A genuine interest in learning about the Private Health Insurance industry, with enthusiasm for understanding and confidently explaining products, value, and pricing.

What You’ll Get

• $70,000 base salary plus 13% superannuation
• Subsidised health insurance cover
• Discounted travel insurance
• Flexible work options including Additional Purchased Leave and Nine Day Fortnight available following completion of probationary period
• Hybrid working arrangements available once you’ve completed induction, passed probation and demonstrated role competence. Hybrid work includes 60% in-office requirement
• Birthday leave to celebrate your special day
• A variety of leave entitlements, including cultural, reproductive, volunteering leave and more
• Fun and inclusive social events through our Social Club
• Study assistance to support your learning
• Access to a confidential Employee Assistance Program
• PAW Days - bring your furry friend to work!
• A modern, community focused office close to Perth CBD with excellent transport access

Join us and be part of our vibrant not-for-profit organisation! We foster an inclusive culture, ensuring we excel at being a community for the community.

Key Dates and Application Info

• Induction start date: Monday 5th October 2026
• Applications close:Wednesday 9th September 2026
• We ask that no leave be taken during the first 3 months to ensure full participation in training and onboarding, and to allow for consolidation of learning.

Inclusion Matters

Aboriginal and Torres Strait Islander peoples are encouraged to apply for this opportunity.

HIF encourages cultural diversity and is an equal opportunity workplace. We are committed to creating an inclusive culture for all employees.