Sales and Lending Consultant

IMB Bank; Wollongong City Council; Hybrid; AUD 100,000 - 125,000; Full time

Job summary

A leading mutual bank in Wollongong is seeking a Sales and Lending Consultant to join their contact centre. This role is perfect for someone who thrives in a fast-paced digital environment and enjoys assisting customers over the phone and online. The ideal candidate should have strong communication skills, experience in sales, and a passion for delivering excellent customer service. The position offers hybrid working arrangements and opportunities for personal and professional growth.

Benefits

Competitive remuneration

Wellbeing days

Study assistance

Qualifications

• Effective interpersonal and communication skills (verbal and written).
• Experience in a sales and customer service related environment.
• Good organization skills to manage multiple tasks.

Responsibilities

• Taking inbound enquiries over the phone and online channels.
• Identifying and converting new product opportunities.
• Collaboratively working within a team to achieve goals.

Skills

Interpersonal skills

Consumer lending experience

Sales experience

Organizational skills

Digital banking exposure

Tools

Digital banking platforms

Computer applications

Job description

Wollongong based with hybrid working arrangements

Opportunity for development with career pathways available

Full time with excellent training provided

Dynamic mutual bank with a focus on customer service, digital innovation and transformation.

IMB’s Contact Centre is looking for a Sales and Lending Consultant to join the team in providing service excellence to customers over the phone and via our online channels. This role will suit someone who enjoys working in a fast‑paced digital environment and being the first point of contact to assist customers.

About the role

• Taking inbound enquiries over the phone and through IMB’s online channels (e.g. webchat, in‑app messaging and social media) and handling and resolving customer requests and complaints effectively
• Identifying and converting new product and service opportunities that meet member needs
• Enhancing customer relationships with meaningful and helpful conversations and methodically and responsively solving any problems
• Working within policy and industry guidelines and regulations
• Diligently working within policy, procedural and industry guidelines and regulatory requirements to structure and process loans and other products accordingly
• Collaboratively working within a team to support each other and achieve team goals and objectives and contributing to project work

About you

• A genuine passion for helping people and delivering great service outcomes
• Effective interpersonal and communication skills (verbal and written)
• Consumer lending experience (home and/or personal) advantageous
• Experience in a sales and customer service related environment
• The ability to have conversations to identify customer needs and assist them with appropriate solutions, services and ancillary products
• Good organisation skills to manage multiple tasks and competing priorities in a calm and structured manner
• A desire to show initiative, take ownership of problems and work through them to achieve win‑win outcomes
• Experience in using computers and apps with the confidence and ability to navigate between systems, with fast and accurate keyboard skills
• Any exposure to using digital banking platforms is advantageous
• The personality and flexibility to work with a diverse group of people and contribute to team success

Our contact centre's hours of operation are from Monday to Friday 8.00am–8.00pm and optional Saturday 9.00am–4.00pm. As such all of our employees work on a rostered basis to cover this span of hours and the successful applicant must be able to work within these hours.

About IMB

IMB Bank is a leading member‑owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and we’ve been doing so for over 144 years. An award‑winning and growing organisation, we’ve donated more than $12 million through our Community Foundation to over 900 projects in the communities in which we live.

IMB benefits include :

• Competitive remuneration
• Wellbeing days
• Product concessions
• Paid parental leave
• Purchased leave options
• Study assistance
• Genuine investment in personal and professional growth
• A supportive culture that actively promotes inclusion and the wellbeing of our employees

To apply, follow the prompts. Applications close 30th November 2025. For further information contact Rhys Matthias, Team Leader - [e-mail]. Please note that email applications are not accepted.

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