Safer Communities Case Officer

University of Sydney; Shire Of Mundaring; On-site; AUD 91,000 - 130,000; Full time

Job summary

The University of Sydney is seeking a Safer Communities Case Officer at Camperdown to provide trauma-informed case management and wellbeing support to students and staff. You will manage a confidential caseload, assess risk, and coordinate referrals to appropriate services.

In a casual, campus-based role, you will respond to enquiries, build relationships with internal and external partners, and contribute to a safe, supportive environment. WWCC checks and Australian work rights are required.

Qualifications

• Experience in counselling, wellbeing, community services, domestic and family violence, or trauma-informed settings.
• Demonstrated experience managing an individual caseload and supporting clients through sensitive matters.
• Strong understanding of trauma-informed practice, risk assessment, and referral pathways.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Provide trauma-informed case management, risk assessment and wellbeing support.
• Manage a caseload of sensitive matters, develop support plans and coordinate referrals.
• Respond to enquiries via phone, email and referrals in a timely, professional manner.
• Build relationships with internal and external stakeholders to coordinate services.
• Maintain accurate, confidential case notes and contribute to a safe service environment.

Skills

Trauma-informed practice

Stakeholder engagement

Communication skills

Case management

Education

Qualifications in Psychology, Social Work, Counselling or related discipline

Tools

Case management systems

Job description

Casual opportunity supporting students and staff through trauma-informed case management and wellbeing servicesBased at the University of Sydney Camperdown campusHEO 7 $80.18 hourly rate plus 17% superAbout the opportunityThe University's Safer Communities Office is a specialist support service that assists members of the University community affected by sexual misconduct, domestic and family violence, bullying, harassment, threatening behaviour and other concerning conduct.As a Safer Communities Case Officer, you will provide trauma-informed support to current and former students and staff who are experiencing or reporting complex wellbeing, safety and behavioural concerns. You will manage an independent caseload of sensitive matters while working collaboratively with a range of internal and external stakeholders to ensure individuals receive appropriate support and referrals.In this role, you will:provide trauma-informed case management, risk assessment and support for individuals experiencing complex wellbeing, safety and behavioural concernsmanage a caseload of sensitive matters, developing support plans and coordinating referrals to appropriate servicesrespond to enquiries received through phone, email and referral channels in a timely and professional mannerbuild effective relationships with stakeholders across the University and external service providersmaintain accurate and confidential case records while contributing to a safe and supportive service environmentAbout youThe Safer Communities Case Officer will regularly engage with individuals who have experienced traumatic events and may be exposed to distressing information or materials. The role requires the ability to manage this exposure in a professional manner, maintain appropriate confidentiality, professional boundaries, and utilise reflective practice, supervision and wellbeing strategies to support personal resilience.To be successful, you will have:qualifications in Psychology, Social Work, Counselling or a related disciplineexperience working in counselling, wellbeing, community services, domestic and family violence, or other trauma-informed support settingsdemonstrated experience managing an individual caseload and supporting clients through complex and sensitive mattersstrong understanding of trauma-informed practice, risk assessment and appropriate support and referral pathwaysexcellent communication and stakeholder engagement skills, with the ability to build rapport and manage challenging conversationsstrong organisational skills and the ability to manage competing priorities in a high-volume environmentexperience using case management systems or clinical CRM platforms (highly regarded)experience working within a university or higher education environment (desirable)hold a current Working With Children Check (WWCC)Sponsorship / work rights for AustraliaYou must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.Pre-employment checks and declarations Your employment is conditional upon the successful completion of all pre-employment or background checks required for the role in terms satisfactory to the University. Also, to meet the University’s obligations under the National Higher Education Code to Prevent and Respond to Gender-Based Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.EEO statementAt the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion , evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People , women , people living with a disability , people from culturally and linguistically diverse backgrounds , and those who identify as LGBTQIA+ . We welcome applications from candidates from all backgrounds.We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Platinum Employer. Find out more about our work on diversity and inclusion .How to applyApplications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Leah Edwards, Recruitment Operations by email to [e-mail] The University of SydneyThe University reserves the right not to proceed with any appointment.Click to view the Position Description for this role.Applications CloseSunday 25 October 2026 11:59 PM