Return to Country Support Officer - Katherine

Australian Regional & Remote Community Services; Katherine; Hybrid; AUD 53,000 - 58,000; Full time

Benefits offered by this job

4 Weeks Annual Leave

Salary Packaging

Training & Development

Wellbeing support

Leave loading 17.5%

Job summary

Australian Regional and Remote Community Services (ARRCS) is seeking a Return to Country Support Officer in Katherine, NT. This full-time role supports program operations, coordinates bookings, and responds to inquiries, with a focus on Aboriginal families and cultural awareness.

The role requires travel to remote communities as needed, good IT skills, and the ability to work autonomously with minimal supervision. Join ARRCS to contribute to community-oriented care services.

Qualifications

• Experience in providing support and advocacy to Aboriginal families.
• Current NT Driver's Licence.
• Strong organizational skills and ability to work with minimal supervision.
• Excellent communication skills for phone and email queries.
• Administrative experience with intermediate computer skills.

Responsibilities

• Assist with bookings and respond to general enquiries.
• Support program operations and coordinate administrative tasks.
• Maintain vehicles including basic servicing and cleaning.
• Travel to remote communities as required.

Skills

Aboriginal culture knowledge

Advocacy for Aboriginal families

Organizational skills

Communication skills

Administrative experience

Computer skills

Tools

Computer skills

Job description

Return to Country Support Officer - Katherine

About the role

ARRCS are actively sourcing a Return to Country Support Officer to join their team on a full-time basis and attracts an hourly rate of $38.40 - $41.90 / hour gross base (dependent on skills and experience).

Based in Katherine, Northern Territory, this highly administrative role will see you supporting operations of the program by working with clients and their families, taking bookings and responding to general enquiries, help with preparation of trips and support the maintenance of vehicles including servicing and cleaning.

This role would ideally suit a proactive person who is comfortable working autonomously with minimal supervision. You will have excellent computer skills and enjoy coordinating and organizing bookings. You will ideally have experience working with First Nations and have strong cultural knowledge. In addition, you will enjoy customer service, this role will require you to be the first point of contact for many of the consumers using this service.

In addition, you will be able to travel, when required, to remote communities with possible overnight requirements.

Visa Sponsorship is not available with this role

Benefits of working for us

ARRCS is the largest Aged Care Provider in the NT - your career can take you all over the NT including Alice Springs, Tennant Creek, Katherine or if you relocate interstate ARRCS are a pathway to Uniting Care QLD.

• 4 Weeks Annual Leave + 17.5% Leave Loading.
• Annual pay increases in accordance with our current Enterprise Agreement,
• Salary Packaging through Eziway.
• Access to 70,000 Training and Development Courses through our Learning Platform
• Telus Employee Wellbeing & Emotional Support

Skills & experience

To be considered for this role, we will be looking at the following experience and qualifications:

• Demonstrated knowledge of Aboriginal and Torres Strait Islander culture values.
• Experience in the provision of support and advocacy to Aboriginal families.
• Current manual NT Driver's License.
• Strong organizational skills and ability to work productively with minimal supervision.
• Strong communication skills and confidence to respond to queries both on the phone and via email.
• Demonstrated previous experience in an administrative capacity with intermediate computer skills.

About the business

Australian Regional and Remote Community Services (ARRCS) is not-for-profit aged care and community service provider that provide services including Residential Care, Home Care and School Nutrition programs in the Northern Territory and over to South Australia.

Our Vision is passionately pursuing new ways to care where people and communities flourish and lead meaningful lives. ARRCS provides regional care and support to people and their communities throughout the Northern Territory from Darwin to Docker River with our purpose is to genuinely connect with the communities we serve, and enable our clients with agency, pride and dignity.

Our people are at the centre of our organisation and ensuring we have the right people in the right roles is the key to the success of our Consumer Centered Service Delivery.

Before applying, please be aware of the following compliance requirements should you be successful to work with ARRCS:

All ARRCS employees are required to have the following. These are not required at time of application, however, if successful in the role - must be lodged and or received at commencement.

• A National Police Check dated or lodged within last 3 months of commencement.
• A NDIS Screening check or proof of application.

Our staff and volunteers are compassionate and knowledgeable members of the local community, who are committed to providing personalised care and support. More than a service provider, we understand that we are an important part of the regional and remote communities we work in and acknowledge our responsibility to ensure our people are connected to those communities, people and cultures.

So why not join our team today to benefit the local community that you work in!

ARRCS is committed to engagement with people of all ages, from varying backgrounds, cultures and nationalities and we strongly encourage Aboriginal and Torres Strait Islander people, people with lived experience of disability, people from CALD and the LGBTQI+ communities to submit their applications.