Return To Country - Administration Officer (Identified Position)

Larrakia Nation; City of Melbourne; On-site; AUD 80,000 - 100,000; Full time

Job summary

An Indigenous support organization located in Melbourne seeks an Administration Officer. This role involves assisting clients with service applications, maintaining records, and ensuring confidentiality while respecting Aboriginal cultural protocols. Suitable candidates will identify as Aboriginal or Torres Strait Islander and demonstrate strong communication skills in a collaborative environment. Full-time position includes competitive salary and benefits including pro-rata annual leave and an employee assistance program.

Benefits

Employee assistance program

Learning and development opportunities

Salary packaging options

Qualifications

• Identification as an Aboriginal and/or Torres Strait Islander person.
• Demonstrated understanding of Aboriginal cultural protocols.
• Proven ability to communicate effectively with Aboriginal communities.
• Experience providing quality customer service.
• Proficiency in record keeping and Microsoft Office.

Responsibilities

• Assist clients with applications for services.
• Identify temporary accommodation options for clients.
• Book and purchase client transport.
• Maintain accurate records of services provided.
• Ensure client confidentiality at all times.

Skills

Cultural understanding

Effective communication

Client service

Team collaboration

Computer literacy

Job description

Return to Country - Administration Officer (Identified position)

These are affirmative measures – First Nations applicants only positions.

The filling of this vacancy is intended to constitute an affirmative measure under section 8(1) of the Racial Discrimination Act.

Eligibility

• Be an Aboriginal person and / or a Torres Strait Islander person.
• Identify as an Aboriginal person and / or a Torres Strait Islander person.
• Be accepted by their community as being an Aboriginal and / or a Torres Strait Islander person.

Successful applicants will be required to provide evidence of Aboriginal and / or Torres Strait Islander status before being appointed to the role.

About the Corporation

Larrakia Nation Aboriginal Corporation (LNAC) is the peak advocacy and support agency for the Larrakia people, the traditional landowners of the Greater Darwin area. Initially established in, LNAC has since evolved into a vital service delivery organisation focused on addressing the social, cultural and economic aspirations of the Larrakia people by initiating and administering programs, projects and services for the broader Aboriginal community.

LNAC is a not-for-profit organisation, receiving the majority of its operating expenses from funding from the NTG & Commonwealth Government.

About the Program

Return to Country provides services to people who are homeless, at risk of becoming homeless, camping illegally in public places or affected by antisocial behaviour in public places, or are identified by the service or other agencies as requiring transport to their community.

Services Provided

• Proof of identification
• Return Home (within the NT only)
• Accommodation

Benefits and Perks

Conditions of employment covered by the Larrakia Nation Aboriginal Corporation Enterprise Agreement.

• Salary range starting at $
• per hour. Option to salary package a maximum of $15,899 from your gross salary each year; 5 weeks pro rata annual leave per year; and a 35-hour week. We have a dedicated employee assistance programme and excellent learning and development support and opportunities.

Key Responsibilities

• Assist clients in making application for services.
• Assist clients in assessing eligibility of clients to receive services.
• Work with clients to identify temporary accommodation options.
• Book and purchase client transport.
• Produce and issue proof of identity cards.
• Keep accurate records of service, including data collection and entry in the Larrakia database.
• Assist in the administration of income and deductions.
• Develop contacts with service organisations and agencies providing services to the client group.
• Undertake other program related duties as required by the Program Coordinator.
• Assist in the development and implementation of procedures.
• Ensure client confidentiality and legally accountable practices at all times.
• Ensure effective communication with colleagues, clients and service providers, plus involvement and contribution to regular and consistent team meetings and handovers.
• Other position related duties as requested by the Program Manager and Coordinator.
• Maintain respect for Larrakia people and traditional country.

Key Selection Criteria

• Identification as an Aboriginal and / or Torres Strait Islander person, with a strong understanding of cultural identity, values, and community connections.
• Demonstrated understanding of Aboriginal cultural protocols and a commitment to working respectfully and collaboratively in accordance with Larrakia and other Indigenous cultural frameworks.
• Sound knowledge of local community services, programs, and supports, with the ability to develop and maintain effective partnerships with other service providers.
• Proven ability to communicate effectively, consult, liaise, and negotiate with Aboriginal and Torres Strait Islander people, communities, and organisations in a culturally appropriate and respectful manner.
• Demonstrated experience providing quality customer service, with a client-focused approach and the ability to respond to diverse needs with empathy and professionalism.
• Proven experience working with Aboriginal and Torres Strait Islander people and communities, with the ability to build rapport and trust through culturally safe and responsive engagement.
• Ability to work collaboratively within a small team environment, exercise initiative, manage time effectively, and maintain strong organisational skills to meet competing priorities.
• Proficiency in computer use, literacy, and numeracy, including accurate data entry and collection, record keeping, and use of Microsoft Office and other relevant systems.
• A valid Working with Children (OCHRE) Card, current NT Driver's Licence (C Class minimum), current Police check.

Preferred (Advantage)

• Identify as Larrakia.
• Understanding of the history and contemporary issues affecting Indigenous families in urban and remote settings.

Applicants are required to undergo Drug and Alcohol testing if you are in the final selection as part of the recruitment process.

Application Instructions

To apply for this role, please click the 'apply now' button and upload your resume and cover letter addressing the selection criteria. To be eligible for consideration you must answer the questionnaire and attach current copies of your Driver's licence, Working with Children check, National Police check (within three months). Direct applications made to LNAC staff will not be accepted.

Applications close Sunday, 23 November.