Retail Supervisor

UnitingCare Community; Proserpine; On-site; AUD 38,000 - 42,000; Part time

Benefits offered by this job

NFP Salary Packaging

Staff Discounts

Commission program

Parental leave

Flexible work arrangements

Career development

Diversity & Inclusion leave

Employee discounts platform

Job summary

UnitingCare Community, Lifeline Queensland, is seeking a Retail Supervisor in Proserpine to lead a store, deliver exceptional customer service and support Lifeline’s crisis support programs. This permanent part‑time role (25 hours per week, Monday to Friday) offers a hourly rate of $29.45 plus super, NFP salary packaging and a commission program for high performers.

Join a not‑for‑profit with a strong community presence, generous staff benefits and opportunities to develop leadership skills

Qualifications

• Be passionate about Lifeline and be able to articulate its purpose
• Demonstrated experience in retail management (or hospitality management with retail background) including coaching
• Ability to deliver a high level of customer service and exceed expectations
• Demonstrate enthusiasm and eagerness to learn fundamentals of store roles (customer service, visual presentation, online marketing, stock control)
• Create a values-driven, diverse and safe employment environment that attracts and retains skilled employees and volunteers
• Communicate promotional event information to maximise results
• Identify issues and opportunities based on trends and customer feedback
• Setting and exceeding priorities to meet daily deadlines; developing plans for short-term objectives
• Strong problem solving and influencing skills
• Ability to use retail business systems, POS and Microsoft Office

Responsibilities

• Demonstrate passion for Lifeline and promote its purpose through actions and outcomes
• Manage all aspects of a retail operation and delegate responsibilities to achieve sales targets
• Work with staff and volunteers to review pricing, visual merchandising, promotions and selling techniques to maintain profitability
• Maintain effective communication within team, regional support and external stakeholders; assist with customer enquiries
• Identify issues and opportunities from selling and customer feedback
• Set objectives and prioritise tasks linked to business strategy
• Coach and develop direct reports daily with development goals tied to business objectives

Skills

Customer service

Leadership

Communication

Problem solving

Retail operations

Tools

POS systems

Microsoft Office

Job description

Employment Term: Permanent Part Time (Monday - Friday 25hrs/week)

Location: Proserpine

Remuneration: $29.45 p/hr + Super + NFP Salary Packaging (save tax and increase your take home pay) + commission program for high performers

Applications will be reviewed as they are received, and therefore may result in the role closing early if the right applicant is found.

Make a meaningful difference with Lifeline

Lifeline Queensland is part of a national network bringing hope to Australians doing it tough. Around 750 lives are lost to suicide every year in Queensland. Through our state-wide footprint of crisis support, training and retail services, and the compassionate offer of support, we can save lives.

As a Retail Supervisor, you'll be encouraged to grow, develop and feel empowered, contributing to the meaningful work of Queensland’s leading charity retail brand. Everyday our 120 stores across Queensland sell donated goods, giving pre-loved items a second life and bringing in profit to support our Crisis Support Line and suicide prevention services.

Let's make a meaningful difference, together

Your part in our Lifeline team

Along with your passion for your local community and leading a store that provides great customer service you will:

Demonstrate a passion for Lifeline and its purpose, promoting its service and value to the community through personal actions, behaviours, practices and outcomes

Manage all aspects of a retail operation and delegate responsibilities where appropriate to ensure sound business practices are adhered to and sales targets are achieved

Work with staff and volunteers to review and monitor pricing, visual merchandising, promotional events and selling techniques to ensure that profitability is maintained and improved

Maintain effective communication channels within direct team, regional support functions and external stakeholders and provide assistance to team members in handling customer complaints / enquiries

Identify issues and opportunities based on selling and customer feedback

Set objectives and prioritise tasks, ensuring objectives are tied to overall business strategy

Coach and develop direct reports daily, ensuring development goals are linked to business objectives and improved performance

What makes a difference for us

To be successful for this role you will need to be/have:

Be passionate about Lifeline and be able to articulate its purpose

Demonstrated experience in retail management (or hospitality management with a background in retail), including experience in coaching and mentoring people

Ability to deliver a high level of customer service and exceed customer expectations

Demonstrate enthusiasm and eagerness to learn the fundamentals of all store roles, including but not limited to customer service, visual presentation, online marketing and stock control

Create a values driven, diverse and safe employment environment that attracts, engages and retains skilled employees and volunteers

Communicate promotional event information to maximise results

Identifyissues and opportunities based on trends and customer feedback

Setting and exceeding priorities to meet daily deadlines; developing plans to meet short-term objectives

Strong problem solving and influencing skills

Ability to use a retail business systems, POS and Microsoft Office

What makes a difference for you?

NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: SalaryPackagingExplained

Staff Discounts: Participation in our team member purchasing program

Commission program rewarding high performers

A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs

12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme

Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events

Career development opportunitiesto challenge yourself, grow and make a meaningful difference

Flexible work arrangements to support work-life balance

A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

We'd love you to be part of our UnitingCare family

Joining our Lifeline, team, you'll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we're a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

provide welcoming, safe and nurturing services for children

implement measures to prevent child abuse and neglect within our services

appropriately and immediately address child abuse and neglect if it does occur

Diversity & Inclusion

Our approach is simple- everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.