Retail Supervisor

Sociable Tech Pty Ltd; Moree; On-site; AUD 80,000 - 90,000; Full time

Benefits offered by this job

Superannuation

Career growth

Job summary

McDonald's regional outlet is hiring a Retail Supervisor to lead frontline staff and deliver exceptional customer service while maintaining food quality and safety standards.

You will supervise shifts, coach crew, and assist with inventory, promotions, and store targets in a fast-paced environment.

Qualifications

• Supervisor experience in retail or hospitality requested.
• Strong customer service and leadership skills required.
• Food safety and hygiene knowledge essential.
• Cash handling and basic cost control experience.
• Flexible hours including weekends and holidays.

Responsibilities

• Supervise daily store operations and frontline staff.
• Ensure QSC standards and quality of food.
• Lead onboarding and coaching of crew.
• Assist with shift planning and inventory management.
• Support promotions and campaigns and help drive sales.

Skills

Customer service

Team leadership

Food safety

Cash handling

Education

Certificate II/III in Hospitality or Retail

Tools

POS system

Job description

Job Type: Permanent position | Full time position

Job Description

YOUNGHOLMES PTY LTD As a Retail Supervisor at McDonald's, you will play a key leadership role in delivering exceptional customer service and operational excellence. You will be responsible for supervising frontline staff, ensuring high standards in food quality, safety, and cleanliness, and supporting the management team in achieving store targets.

You will lead by example and be an ambassador for the McDonald's brand, fostering a positive team culture. Benefits Salary: $80,000 to $90,000 plus Super depending on experience Task & responsibilities Key Responsibilities:

• Customer Service & Operations Supervise day-to-day restaurant operations to ensure smooth, efficient service during shifts.

Deliver outstanding customer service and respond to customer inquiries or complaints in a professional and timely manner. Ensure compliance with McDonald's quality, service, and cleanliness (QSC) standards. Monitor food preparation, product holding times, and presentation to ensure adherence to food safety and company procedures. Promote upselling and suggestive selling techniques to increase average transaction value.

• Team Leadership & Development Lead, motivate, and support crew members during shifts to achieve operationalgoals.

Assist with the onboarding and training of new staff. Provide coaching and feedback to crew to support performance and development. Help create and maintain a safe, inclusive, and engaging work environment.

• Shift and Inventory Management Manage shift planning, break schedules, and crew deployment to meet customer demand.

Monitor stock levels and coordinate timely replenishment of supplies. Complete shift reports and handovers accurately and consistently. Support the implementation of promotions, events, and campaigns.

• Compliance & Safety Ensure team compliance with food safety, hygiene, and occupational health and safety standards.

Follow company policies, procedures, and relevant legislation. Report hazards, incidents, and maintenance issues promptly. Qualification & experience Essential: Relevant Certificate II or III or higher OR at least one year of relevant experience may substitute for the formal qualifications At least 12 months of previous experience in a supervisory role within the retail or hospitality industry, preferably in a fast-food environment.

Strong leadership and team management skills, with the ability to motivate and develop staff. Excellent customer service skills with a passion for creating a positive customer experience. Ability to work in a fast-paced environment and handle pressure effectively.

Strong organisational skills and attention to detail. Basic financial management skills, including cash handling and cost control. Availability to work flexible hours, including weekends, evenings, and public holidays.

Desirable: Certification in hospitality or retail management. Experience with McDonald's operations and procedures. First aid and/or food safety certification.

About Company Join a thriving McDonald's outlet located in the heart of regionalAustralia, where we pride ourselves on delivering exceptional customerservice, high-quality food, and a welcoming atmosphere. As part of the world's leading quick-service restaurant chain, our store is a cornerstone of the local community, committed to providing an enjoyable and satisfying experience for every customer Work Type: Full time Salary: $80000-90000