Retail Store Managers

Andersens Flooring & Window Furnishings; Gatton; On-site; AUD 65,000 - 90,000; Full time

Job summary

Andersens Flooring & Window Furnishings in Gatton is seeking a motivated Retail Store Manager to oversee our showroom and installation flow, delivering exceptional customer service from greeting to after-sales support. Lead the sales team, manage debtors and showroom operations, ensure process adherence, contractor coordination, asset protection, and uphold the highest standards of professionalism.

You will build relationships with customers using a consultative approach, maintain CRM records,

Qualifications

• Passion for exceptional customer service
• Experience building relationships using a consultative approach
• Ability to confidently follow-up sales inquiries until the sale is closed
• Exceptional communication skills, written and verbal
• Knowledge of administrative duties in a showroom
• Confidence using and managing a CRM system
• Exceptional time management and attention to detail
• Immaculate professional presentation

Responsibilities

• Provide excellent customer service from showroom greeting to after-sales support
• Lead and manage the sales team to meet KPI targets
• Oversee debtors management and showroom operations
• Ensure ordering, supply and installation are executed to high standards
• Adhere to processes and coordinate with contractors
• Manage assets and uphold team and public safety

Skills

Customer Service

Relationship Building

Sales Follow-up

Communication

CRM

Time Management

Professional Presentation

Job description

We have an exciting opportunity for motivated Retail Store Managers to join our dynamic team.

The Store Manager will be responsible for providing clients with the best possible customer service, from our showroom greeting to executing perfect after sales service. Our Manager will do this by focusing on their team members, to ensure that they offer them the leadership and support to meet weekly and monthly KPI’s.

They are ultimately responsible for representing the business with the highest levels of professionalism, integrity, and service. The other major area of focus is installation. The Manager is responsible for making sure product is ordered, supplied and installed to the highest standards. The full range of functional responsibility areas as detailed below.

• Customer service
• Sales team management
• Debtors management
• Showroom management
• Process adherence
• Contractor management
• Asset management
• Team and public safety

Key Skills And Qualifications

• A passion for exceptional customer service
• Experience building relationships with people using a consultative approach.
• The ability to confidently follow-up sales inquiries until the sale is closed.
• Exceptional communication skills, written and verbal.
• Knowledge of the administrative duties required in a sales showroom.
• Confidence using and managing a CRM system.
• Exceptional time management skills and high attention to detail.
• Immaculate professional presentation.

Job Type: Full Time