Retail Store Manager - Wangaratta, VIC

Sussan Corporation Pty Ltd; Wangaratta; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

3-day weekend roster

No Sunday shifts

Brand discounts

Management training

Wellness leave

Bonuses

Private health insurance discount

Job summary

Sussan Corporation Pty Ltd is seeking a Store Manager to drive sales, lead daily operations and deliver exceptional customer experiences. You’ll mentor a high-performing team, oversee stock, merchandising and payroll, and ensure compliance with store standards.

In this fast-paced retail leadership role, you’ll motivate your team, manage rostering, recruit and train staff, and champion a customer-first culture while balancing a healthy work-life approach with a rotating roster and development

Qualifications

• Minimum 2+ years in a retail management role.
• Strong communication and customer-first mindset.
• Experience in stock control and visual merchandising.
• Ability to manage payroll and rosters.

Responsibilities

• Lead and develop the store team to achieve sales targets.
• Oversee stock management and visual merchandising aligned with brand.
• Manage store administration including payroll and rosters.
• Recruit, onboard and train team members.
• Handle customer enquiries and resolve complaints professionally.
• Ensure compliance with company policies and store standards.

Skills

Retail leadership

Team development

Customer service orientation

Communication skills

Stock management

Job description

As a Store Manager, you’ll play a pivotal role in driving sales performance, leading daily operations and delivering exceptional customer experiences. You’ll inspire and develop your team, foster a positive store culture and ensure operational excellence across stock management, visual merchandising and compliance.

We’re looking for a confident retail leader with previous management experience, strong communication skills and a customer-first mindset. You’ll thrive in a fast-paced environment, lead by example and know how to motivate a team to achieve results while creating an engaging in-store experience.

In this role you will:

• Lead, mentor and develop a high-performing store team to achieve sales targets and deliver exceptional customer experiences.
• Oversee stock management practices and execute visual merchandising standards aligned with the brand direction.
• Manage store administration tasks, including payroll, banking and roster preparation.
• Recruit, onboard and train team members while fostering a positive and supportive team culture.
• Handle customer enquiries and resolve complaints in a professional and timely manner
• Ensure compliance with company policies and procedures to support smooth store operations.

What we offer:

• Healthy work-life balance with a rotating full-time roster, including a 3-day weekend each fortnight and no Sunday shifts.
• Hourly rate with penalties for late nights, weekends and public holiday shifts.
• 50% team member discount off Sussan Group brands |Sussan, Sportsgirl & Suzanne Grae.
• Comprehensive online learning and in-store training with your Business Manager.
• Access to Management Development Programs and career progression opportunities across The Sussan Group.
• Wellness Leave – 2 additional paid days of leave per year to focus on your health and wellbeing.
• Opportunity to earn monthly and seasonal bonuses.
• Discounted private health insurance through Medibank Private.

Why work for Sussan?

At Sussan we believe in creating a supportive and nurturing workplace that puts women and their needs first. Our team members are passionate about fashion, and we're committed to fostering an environment where our team can thrive. Here’s why you should choose a career at Sussan:

• Join a Certified B Corporation and become a team member of a vibrant, purpose-driven workplace that values both innovation and impact.
• Opportunities for all team members to be involved in our impact initiatives, including our Reconciliation Action Plan (RAP).
• Participate in our long-standing community partnership program with Breast Cancer Network Australia (BCNA).
• Join a supportive team that values creativity, diversity, growth, and, most importantly, future thinking.

About Sussan

For more than 80 years, Sussan has been celebrating the spirit of Australian women, curating elegant, contemporary pieces that they love to wear, whether at work or play.

At Sussan, we strive to balance fashion with responsibility, always aiming to improve and find better ways to create the clothes that Australian women love. As part of The Sussan Group, we're proud to be a Certified B Corporation. This certification independently verifies that the Sussan Group meets high standards of performance, accountability, and transparency. This shows that we are a leader, with a future focus and we’re passionate about bringing our team with us on the journey. Together, we’re committed to the change that women want to see.

If this opportunity aligns with your skills and aspirations, we would love to connect with you.

The Sussan Group is committed to supporting an inclusive recruitment process ensuring a fair recruitment experience. We celebrate diversity and advocate inclusion and are committed to building and fostering a diverse and accessible workplace and culture.

Please advise us if you need any necessary access requirements or adjustments throughout the recruitment process.

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