Retail Store Manager - Southport

at; Gold Coast City; On-site; AUD 80,000 - 100,000; Full time

Job summary

A retail leader is seeking a Retail Store Manager in Southport, Gold Coast QLD. This role involves leading a team, driving sales performance, and ensuring a positive customer experience. The ideal candidate will have proven leadership, strong communication skills, and a passion for customer service. Competitive salary plus annual bonus offered. Join a supportive culture that values wellbeing and offers flexible work options.

Benefits

Competitive salary plus annual bonus

Team Member discount

Work-life balance with flexible options

Paid parental leave

Employee Assistance Program

Instant pay access

Supportive and fun culture

Qualifications

• Experience in a retail or customer-focused role.
• Ability to motivate and influence team members.
• Competence in communication and organization.

Responsibilities

• Lead from the front and create an inclusive culture.
• Support the team on the floor to set standards.
• Drive store performance and achieve sales targets.
• Champion exceptional customer service.
• Develop and inspire team members to grow.

Skills

Proven leadership experience

Motivation and influence

Strong communication

Organisational skills

Passion for customer service

Job description

We’re Recruiting Through The Festive Season - 2026 Leadership Opportunity

Our Talent Team will be actively reviewing and progressing Retail Store Management applications throughout Christmas and New Year, so you don’t have to wait until January.

You’ve seen the headlines. You’ve heard the hype. The Reject Shop is now part of global retail leader Dollarama, and we’re preparing for a major transformation in 2026. With store conversions, a refreshed customer experience and plans to grow to 700 stores, we’re building strong teams now to lead the change.

Southport is part of that journey, and we’re looking for a hands‑on Retail Store Manager to take the lead. This is your chance to step into a leadership role now and help shape the future of The Reject Shop. You’ll bring energy, purpose and a people‑first mindset to your store, while driving operational excellence and building a team that’s ready to deliver great results and embrace what’s ahead.

What you’ll be doing:

• Lead from the front and create a high‑energy, inclusive culture where your team feels empowered and customers feel welcomed
• Be hands‑on in your approach, supporting your team on the floor and setting the standard for service and execution
• Drive store performance through strong operational execution and achieving sales targets
• Champion customer service and ensure every customer walks away with a great experience
• Develop and inspire your team to grow into confident, capable retail leaders
• Keep it safe by ensuring your team and store operate in a safe and supportive environment
• Problem‑solve day‑to‑day challenges with confidence and calm

What you bring:

• Proven leadership experience in a retail or customer‑focused role
• A natural ability to motivate and influence — you get the best out of people
• Strong communication and organisational skills
• A passion for customer service and team development
• A solutions mindset and the drive to get things done

What we offer:

• Competitive salary plus annual bonus (up to 10% of your salary)
• Team Member discount for you and your immediate family
• Work‑life balance with a rotating roster — work only 1 in 3 weekends and flexible work options
• Paid parental leave for primary and secondary caregivers
• Employee Assistance Program (EAP) offering free, confidential support for you and your family
• Instant access to your pay with Humanforce Thrive
• Be part of a supportive, inclusive and fun culture where your wellbeing matters

Ready to lead the change? Apply Now

Apply now — our Talent Team is reviewing Retail Store Management applications throughout the festive season so you can start 2026 with momentum.

Southport, Gold Coast QLD