Retail Sales Travel Consultant - Mt Pleasant, QLD

Flight Centre Travel Group; Mount Pleasant; Vor Ort; AUD 65.000 - 138.000; Vollzeit

Benefits dieser Stelle

Travel discounts

Familiarisation trips

Career progression

Company events

Flight Centre Training certificates

Cultural leave

Zusammenfassung

Flight Centre Travel Group is hiring a Retail Sales Travel Consultant for a full-time, on-site role in a Brisbane-area store. You will plan itineraries, book travel and convert enquiries into bookings across in-person, phone and email channels.

You will be expected to meet personal KPIs and sales targets while selling flights, accommodations, car hire, tours, travel insurance, cruises and more. A base wage plus uncapped incentives apply.

Qualifikationen

• Experience planning itineraries and booking travel.
• Proven ability to meet sales targets and KPIs.
• Excellent communication and customer service.
• Familiar with international destinations.
• Proficient with travel booking systems.

Aufgaben

• Work full-time, on-site in a retail store on a rotating roster across a 7-day trade.
• Plan itineraries, book travel, and convert enquiries into bookings in person, over the phone and via email.
• Work towards individual KPIs and sales targets, selling flights, accommodation, car hire, tours, travel insurance, cruises, transfers and more.
• Build a customer base of new and returning customers from regular domestic bookings to lavish international holidays.
• Assist customers with travel questions (visas, timing, packing, local tips).
• Earn a base wage plus an uncapped incentive payment structure.

Kenntnisse

Organisational skills

Sales targets/KPIs

Customer service orientation

Communication skills

Retail travel sales experience

Ausbildung

Certificate 3 & 4 in Travel & Tourism

Tools

Travel booking systems

CRM/travel platforms

Jobbeschreibung

Retail Sales Travel Consultant - Mt Pleasant, QLD

Job no: 531877

Brand: Flight Centre Brand

Work type: Full time

Location: Queensland

Categories: Sales and Customer Service

What you’ll be doing

• Work full‑time, on‑site in a retail store on a rotating roster across a 7‑day trade.
• Plan itineraries, book travel, and convert enquiries into bookings in person, over the phone and via email.
• Work towards individual KPIs and sales targets, selling flights, accommodation, car hire, tours, travel insurance, cruises, transfers and more.
• Build a customer base of new and returning customers from regular domestic bookings to lavish international holidays.
• Assist customers with travel questions (visas, timing, packing, local tips).
• Earn a base wage plus an uncapped incentive payment structure.

What we’re looking for

• Seasoned traveller with experience of international destinations.
• Great organisational skills and ability to manage calendar and respond quickly to customer inquiries.
• Determination to meet sales targets and KPIs in a high‑pressure environment.
• Enthusiasm, passion and warm customer service attitude.
• Computer savviness, able to toggle between multiple systems.

Benefits and growth opportunities

• Wage boosted to $65,000 equivalent for first 90 days; average first‑year earnings $70,000, senior consultants average $100,000, team leaders $138,000 annually.
• Opportunity to gain industry travel discounts and qualify for Sponsored ‘Familiarisation Trips’ to explore destinations.
• Career progression within a network of brands and businesses worldwide.
• Social events and recognition programmes throughout the year.
• Free qualification with Certificate 3 & 4 in Travel & Tourism via Australian Apprentice Training; potential financial support while studying.
• Inclusive workplace embracing individualism, cultural safety, dedicated cultural leave.

*Flight Centre is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.*