Retail Sales Travel Consultant - Cairns & Surround

FCM Travel; Queensland; Presencial; AUD 45.000 - 65.000; Jornada completa

Descripción de la vacante

Flight Centre Cairns Smithfield is seeking a Sales Travel Consultant to help customers plan and book travel. You'll work on-site in a busy retail store, handling enquiries in person, on the phone and by email.

You will build a loyal customer base, aim for sales targets, and enjoy an uncapped incentive structure plus access to travel discounts and inclusion on familiarisation trips. Training and career progression are available within a global travel network.

Formación

• Great organisational skills and proactive communication.
• Genuine passion for travel and helping customers explore the world.
• Determination to meet sales targets in a high-pressure environment.
• Enthusiasm and warmth to encourage customers to book.
• Savviness with computers to navigate complex systems for flights and packages.

Responsabilidades

• Plan itineraries, book travel and convert enquiries into bookings in person, over the phone and via email.
• Work full-time, on-site in a retail store on a rotating 7-day roster.
• Sell the whole holiday including flights, accommodation, car hire, tours, travel insurance, cruises, transfers and more.
• Build a customer base of new and returning customers from regular domestic bookings to international holidays.
• Assist customers with travel questions including visas, best travel times, packing, dining, and recommendations.
• Earn an uncapped incentive payment structure based on sales.

Conocimientos

Organisational skills

Passion for travel

Sales target drive

Enthusiasm and warmth

Computers and systems navigation

Descripción del empleo

If you’re looking for the next stamp in your career passport, we’re looking for Sales Travel Consultants at Cairns Smithfield who are keen to dazzle, discover, and delight our customers. Are you ready to turn your love of travel into a career that takes you further than you ever imagined, both personally and professionally? Your Flight Centre journey is uniquely yours - and we’re here to champion it, celebrate it, and help it take flight. As a Flightie you’re not just building a career - you’re shaping a life filled with purpose, connection, and discovery. Navigate your career. Explore the world.

What you’ll be doing - where your passion will meet purpose!

• Work full-time, on-site in one of our retail stores on a rotating roster across a 7-day trade

• Plan itineraries, book travel and convert enquiries into bookings in person, over the phone and via email for our customers

• Work towards individual KPIs and sales targets where you’ll sell the whole holiday including flights, accommodation, car hire, tours, travel insurance, cruises, transfers and more

• Build a customer base of new and returning customers from regular domestic bookings to lavish international holidays and everything in between

• Be the expert! Assist our customers with their travel related questions including visas, best time of year to travel, what to pack, where to eat, what to avoid, you name it!

• Enjoy a base wage plus an uncapped incentive payment structure where you earn a percentage of every sale, your pay is completely uncapped!

What we’re looking for - do you have the travel bug?

• Great organisational skills - you’re the type to take notes, manage your calendar well and are quick to respond to your customer’s phone calls and emails

• A genuine passion for travel and desire to help open up the world to our customers!

• Determination to meet your sales targets and KPIs while balancing your workload in a high-pressure environment (think customers lining up, phones ringing, email inbox filling!)

• Enthusiasm, passion and a warmth that makes our customers want to book with you every time!

• A savviness with computers, ready to toggle between various complex systems when finding the right flight and package options for your customer

What you will gain from a career with Flight Centre - let’s unpack the benefits!

We’ll boost your wage to $K equivalent for your first days while you learn the ropes! Average earnings for a Travel Consultant in their first year are $K, while Senior Consultants average $K and Team Leaders average $K annually - including superannuation and penalty rates.

Become a true expert – access industry travel discounts and qualify for sponsored ‘Familiarisation Trips’ to explore new destinations and products around the world

Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar Global Gathering and Flichella

Get qualified for free with a Certificate 3 & 4 in Travel & Tourism (worth k!) through Australian Apprentice Training - you may also be eligible to receive direct financial support while you study

Thrive in a workplace that embraces individualism – come as you are!

Okay, I’m in!

Why is Flight Centre such a great place to work?

We are devoted to being a global employer of choice by nurturing our legendary culture – focused on our people and infused with adventure and accountability. We uplift and support our team through a compelling Employee Value Proposition that offers exciting career and travel opportunities, fantastic benefits, a meaningful sense of purpose and well-deserved recognition. Explore us on or check out our careers page at

Flight Centre is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.