Retail Sales Assistant - VIC

Scorptec; Victoria; On-site; AUD 55,000 - 70,000; Full time

Job summary

A retail company in Victoria is looking for a Retail Sales Assistant to enhance customer service and support sales operations. You will assist customers with purchases, manage orders, and provide technical assistance, requiring a background in retail and a passion for technology. Strong communication and teamwork skills are essential for success in this role.

Qualifications

• Minimum of 2 years' experience in customer-facing or retail roles.
• A passion for technology and current knowledge about IT hardware.
• Strong communication skills and a can-do attitude.

Responsibilities

• Assist customers with sales orders and quotes via multiple channels.
• Manage point-of-sale processes and stock for orders.
• Handle returns, warranty issues, and support warehouse duties.

Skills

Customer service skills

Technical knowledge about IT hardware

Communication skills (written and verbal)

Teamwork

Problem-solving

Job description

At the current time, we have a number of opportunities for the right candidates.

As a Retail Sales Assistant, you will be assisting our customers and the sales team on a daily basis by :

Providing service and assistance for all sales orders and quotes via phone, online, or walk-ins,

Being able to ascertain the customer needs and provide a high level of customer service including recommending, selecting, and finding the right solution or product,

Managing point-of-sale processes,

Handling of stock for customer orders,

Assisting with product returns, warranty, technical services, and warehouse duties,

Facilitate store marketing and stock management, in-store displays and demos

Follow up ETA for orders on behalf of customers.

You will also occasionally :

Train in different departments to broaden experience, knowledge, and skills,

Attend internal or external training and seminars to develop and maintain relevant technical knowledge and skills,

Participate and perform quarterly stocktake.

Be required to work and travel between any of our store locations

Locations (VIC)

• Clayton
• South Melbourne
• Rowville

To be successful in this role, you will need :

A minimum of 2 years’ experience in customer-facing, customer service, or retail roles.

A passion for technology and have technical knowledge about IT hardware and PC systems.

A can-do attitude, and a willingness to assist in the operation of the branch.

To demonstrate excellent customer serviceability,

Strong communication skills - both written and verbal,

Integrity, honesty, passion, and ability to deal with multiple tasks in a fast-paced team environment,

To conduct yourself in a way that portrays professionalism and friendliness.