Retail Sales Assistant - Hobbies & Outdoor Play

Matty's Toys and Baby; Nowra; On-site; AUD 32,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly rate

Flexible scheduling

Employee discounts

Job summary

Matty's Toys and Baby in South Nowra, NSW, is seeking a friendly Hobbies and Outdoor Play Retail Sales Assistant for a full-time role with weekend shifts (Sat 9-4, Sun 9:30-1:30). You will deliver great customer service, keep the store tidy, and help with stock and simple repairs while promoting our range of toys and outdoor products.

The role requires 1+ years in retail, solid computer skills (Word/Excel, ecommerce is a plus), cash handling, and a team-focused, customer-first attitude.

Qualifications

• Previous experience in a retail or customer service role, preferably in hobbies/toys/outdoor play.
• Minimum of 1+ years retail experience.
• Proficient level of computer application skills; experience in ecommerce software, Word, Excel an advantage.
• High attention to detail.
• Excellent work ethic and desire to grow the business.
• Motivated to help people find the right product within their needs and budget.
• Strong interpersonal, written and oral communication skills and passion for customer service.
• Ability to work well in a team and independently.
• Flexibility to take on extra or different shifts during busy periods and holidays; minimal public holiday work.
• Australian work rights are required.

Responsibilities

• Greeting and assist customers in a warm and welcoming manner.
• Provide product information and recommendations for hobbies/outdoor play range.
• Use our computer system to enter new products and update stock.
• Communicate with customers and suppliers by phone and email.
• Assist customers with finding parts and simple RC repairs.
• Handle cash, card transactions and balance the till.
• 18+ years old to handle cash duties and register responsibilities.
• Collaborate with the team to ensure smooth store operations.

Skills

Customer service

Retail experience

Communication

Teamwork

Attention to detail

Australian work rights

Flexibility

Problem solving

Tools

Word

Excel

Ecommerce software

Job description

Matty's Toys and Baby is seeking a friendly and customer-focused Hobbies and Outdoor Play Retail Sales Assistant to join our team in South Nowra, NSW. This is a full time role, however we need someone who is willing to work some or all weekends with preference going to applicants able to commit more fully to weekend shifts. We open every Saturday from 9-4 and Sundays from 9.30-1.30. We are closed for all Public Holidays except Easter Saturday. You will be responsible for providing excellent customer service, maintaining a tidy and organised retail space, and assisting with various store operations.

What you'll be doing

• Greeting and assisting customers in a warm and welcoming manner
• Providing product information and recommendations to customers on all products but particularly in relation to our hobbies and outdoor play range
• Using our computer system to enter new products and update stock
• Communicating with customers and suppliers via phone and email
• Assisting customers with issues in finding parts and undertaking simple repairs on radio control products
• Handling cash, credit card transactions, and balancing the register
• Must be 18+ years of age to handle cash transactions and register responsibilities
• Collaborating with the team to ensure a smooth and efficient store operation

What we're looking for

• Previous experience in a retail or customer service role, preferably in the hobbies, toys or outdoor play industry
• Minimum of 1+ years retail experience required, however if you think your skill set and interests hit the mark everywhere else, don't let this stop you from applying!
• Proficient level of computer application skills. Experience in ecommerce software, Word, Excel an advantage
• High attention to detail
• Excellent work ethic and a strong desire to see our small business grow and succeed
• Motivated to help people find the right product that suits their needs and budget
• Strong interpersonal, written and oral communication skills, with a genuine passion for providing excellent customer service
• Ability to work effectively as part of a team, as well as independently
• Flexibility to take on extra or different shifts in busy season and school holidays and to cover staff leave. Very minimal public holiday work required
• Australian work rights are required for this position

What we offer

• Competitive hourly rates, flexible scheduling, and the opportunity to develop your retail skills.
• You'll have access to exclusive employee discounts on our wide range of toys, hobbies and baby products.

About us

Matty's Toys and Baby' is a locally owned and operated retailer specialising in quality toys, outdoor play, hobbies and baby products. Since opening our doors in 2010, we have become a beloved destination for families in the Shoalhaven region. Our mission is to provide a friendly, welcoming, and engaging shopping experience for all of our customers.

Who YOU are

You are someone who is keen to settle into a job in a joyful environment and would see this as an opportunity to work hard to help a local, family business thrive. You have a strong work ethic and are willing to go above and beyond for your employer and customers because that's the sort of person you are. You're capable and multi-skilled, able to learn new things quickly and see this job as an opportunity to grow from the ground up and potentially become store manager in years to come.