Retail Risk Partner - Support Services Global Support Centre

Cotton; Australia; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Flexible working options

Onsite childcare centre

Wellness centre access

20,000 team member discounts

Job summary

Cotton On is seeking a Retail Risk Partner in Australia to lead investigations into theft, fraud and security incidents. You’ll work with store teams, area managers and Internal stakeholders to resolve cases and strengthen loss-prevention processes.

You will review dashboards, identify issues, and implement swift actions. A passion for data-driven security and improving store performance is essential.

Qualifications

• Experience in loss prevention within retail and distribution centers.
• Ability to conduct investigations and analyse security data.
• Understanding of HR/ER requirements and security controls.

Responsibilities

• Lead investigations related to theft, fraud, security and loss.
• Collaborate with internal stakeholders and law enforcement as required.
• Interpret reporting and dashboards to drive corrective actions.
• Verify use and maintenance of physical security systems (CCTV, tagging, alarms).

Skills

Retail ops knowledge

Loss prevention

Investigations

HR/ER familiarity

Security systems

Fraud analytics

Problem solving

Tools

CCTV systems

Job description

Do you speak fashion? We're hiring, let’s chat!

ABOUT US

Born in Australia, loved around the world.

At Cotton On, we know good style goes well beyond what's in your wardrobe. We’re here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive difference in people's lives.

We’re playfully rebellious and always optimistic. Join our world and let's do good things together.

ABOUT THE ROLE

We have an exciting opportunity for an enthusiastic and detail-oriented individual to join our team as a Retail Risk Partner. In this role, you will be at the forefront of managing investigations related to theft, fraud, security, and loss. Your responsibilities will include conducting thorough investigations and collaborating closely with Internal stakeholders and law enforcement to address cases effectively.

As a Retail Risk Partner, you will leverage insights from reporting and dashboards to proactively identify areas that require investigation. You will play a crucial role in delivering clear and actionable support to Area Managers and store teams. Additionally, you will provide Security and Safety support to both Retail and Distribution centers, managing security solutions.

You will be instrumental in identifying breakdowns in processes and taking swift action to resolve issues, collaborating closely with Retail and Distribution Center teams to enhance overall performance.

In this role, you will also be responsible for verifying the correct use and maintenance of physical security systems, including CCTV, merchandise tagging, security, locks, safes, and alarms. If you are a problem-solving enthusiast with a passion for analysing data to enhance the functionality and success of your team, then this may be the perfect fit for you. Join us in making a significant impact on the security and shrink management landscape of Cotton On.

SKILLS AND EXPERIENCE

• In-depth understanding of Retail Operations and commercial dynamics
• Proven experience in Loss Prevention within retail and/or Distribution Centers
• Demonstrated experience in conducting investigations (preferred, not essential)
• Familiarity with relevant HR and ER requirements
• Expertise in physical security controls and systems (preferred, not essential)
• Strong analytical abilities focused on fraud and loss prevention
• Proven problem-solving skills’ & a proven track record of excellence in execution

BENEFITS

• Competitive salary
• Flexible working options & people-first leave initiatives
• Access to our world-class Support Centre, with an in-house restaurant & state-of-the-­art wellness centre featuring free gym & holistic health services
• Subsidised onsite childcare centre
• 50% off our Brands | Cotton On, Cotton On Body, Cotton On Kids, Rubi Shoes, Typo, Factorie & Supre
• 24/7 Wellness support – mental health, relationships, family + more
• Local & Global career growth
• Discounts for you & your family – medical, travel, financial + more
• Performance & Peak incentives to reward + recognise our team
• Returnity - Paid program for new parents heading back to work
• Bring your dog to work
• Recognition, team connection moments & more!

Cotton On’s purpose is to make a positive difference in people’s lives. Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life‑changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women's, men’s, kids, body, accessories and stationery.

We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.

We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.

If you have any individual needs in order to fully participate in the recruitment process, please contact us at [e-mail] so we may support you in completing the job application process.