Retail Representative - Willowbrook - Temporary

Purolator Inc.; Shire of Southern Grampians; On-site; AUD 39,000 - 49,000; Part time

Job summary

Purolator is seeking a customer service oriented Associate to support our Langley operations. You will interact with customers in person and on the phone, address inquiries, and resolve issues, while coordinating with Head Office, drivers, and warehousing staff to ensure smooth shipping processes.

The role requires 30 hours per week with shifts Monday–Friday, occasional Saturdays, and the ability to lift up to 70 lbs.

Qualifications

• 3–12 months customer service experience preferred.
• 3–12 months retail experience preferred.
• 3–12 months using technology/POS system experience preferred.
• Able to lift up to 70 lbs and stand for 3-hour intervals.
• Written communication and listening skills required.

Responsibilities

• Communicate with Head Office, local management, drivers, and partners to ensure excellent customer service.
• Assist customers with shipping details and account challenges.
• Handle customer inquiries and resolve complaints promptly.
• Help with loading, scanning, and logging shipments; support cash reconciliation.

Skills

Customer service

Communication

Problem solving

Relationship building

Teamwork

Flexibility

Tools

POS system

Job description

It’s not a package. It’s a promise®. As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen?

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

Hours of work: Monday – Friday between 11:00am – 7:00pm, Saturdays as needed between 9:00am – 5:00pm.

Shifts will vary flexibility required, 30 hours per week.

Location

6131 200 St, Langley BC

Customer Service Orientation

• Serving our customers in the most efficient and courteous manner on the telephone and in person Up-selling and cross selling Corporate Products and Services
• Handling customer complaints and inquiries Problem Solving
• Working to resolve problem shipments
• Working to resolve equipment and technology challenges
• Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service
• Relationship Building
• Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
• Building a positive relationship with customers
• Building a positive relationship with key contacts – Vendors, building tenants, etc.
• Technology Assisting customers with shipping details and account challenges
• Loading, scanning, logging and calling resolution freight
• Cash reconciliation including deposits, key control
• Communication

Responsibilities

• Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing Listening to customers and key partners Communicating to customers and key partners in a positive manner
• Personal Responsibility and Accountability
• Compliance to all Corporate Polices and Procedures (including uniforms)
• Adhering to all Safety Standards
• Being on time/attendance
• Living the Purolator Values
• Representing the Purolator Values to Customers and key partners and, other duties as assigned by management
• Key Areas of Focus
• Customer service orientation Ability to problem solve
• Excellent in relationship building Experience and adaptation to using technology
• Excellent communication skills
• Takes personal responsibility and accountability for actions and situations
• 3-12 Months Customer Service Experience preferred
• 3-12 Months Retail Experience preferred
• 3-12 Months using technology/ POS system Experience preferred
• Ability to lift 70lbs./stand for 3 hour intervals Professional communication skills: oral communication (telephone and in person)
• Written communication; and listening skills
• Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail Experience working in a team environment and independently an asset
• Experience working in an environment with safety standards an asset"