Retail Manager

WHITEPAGE CONSULTANCY PTY LTD; Morwell; On-site; AUD 75,000 - 85,000; Full time

Benefits offered by this job

Superannuation

Job summary

WHITEPAGE CONSULTANCY PTY LTD – Morwell VIC operates a Subway store and seeks a hands-on Store Manager to oversee daily operations from opening to close. You will manage budgets, supervise staff, and ensure service quality.

The role emphasizes stock control, customer service excellence, safety compliance, and driving sales through promotions and community engagement. Reporting to the store owner, you will handle rostering, purchasing, and quality standards.

Qualifications

• Minimum 1 year experience managing a retail, food service or hospitality operation.
• AQF Associate Degree, Advanced Diploma or Diploma required.

Responsibilities

• Run the store's daily operations from open to close, including opening checks and end-of-day banking.
• Build and manage the store's operating budget, monitor labour, food and overhead costs.
• Hire, induct and coach staff, prepare rosters and set performance expectations.
• Ensure stock levels, ordering, storage, and shelf-life compliance.
• Lead customer service, guide product selections and handle allergens/dietary needs.

Skills

Leadership

Customer service

Stock management

Cash handling

Team management

Education

AQF Associate Degree/Advanced Diploma/Diploma

Job description

WHITEPAGE CONSULTANCY PTY LTD – Morwell VIC

Job Type: Permanent position | Full time position

Job Description

Subway is one of the most recognised names in quick-service food, trading from tens of thousands of restaurants in more than 100 countries with a menu of subs, wraps and salads made fresh to each customer's order. Our store at 172 Commercial Road in Morwell serves the town and the wider Latrobe Valley in Gippsland, regional Victoria, where a strong working community keeps the counter busy from the breakfast rush through to the evening. Tradespeople and shift workers, office staff, students, families and travellers moving through the region all rely on us for a quick, fresh meal, so the store has to work at pace without ever letting quality or presentation slip.

• Run the store's daily operations from open to close, including opening checks, cash handling, till counts and end-of-day banking and reconciliation.
• Build and manage the store's operating budget, keeping a close eye on labour, food and overhead costs and finding practical ways to improve margins.
• Hire, induct and coach sandwich artists, prepare weekly rosters that match staffing levels to expected trade, and hold the team to clear performance expectations.
• Determine the product and fresh ingredient mix best suited to local demand, set appropriate stock holding levels and define the service standards the team must deliver.
• Lead by example on the floor, guiding customers through bread, filling and sauce choices, answering questions on allergens and dietary needs, and suggesting combinations that suit their tastes.
• Put in place purchasing procedures for ingredients, packaging and consumables, and place regular orders with Subway's approved suppliers.
• Receive and check deliveries, rotate stock and make sure all produce is stored at the correct temperature and used well within its shelf life.
• Maintain accurate records of sales, stock on hand, wastage and financial transactions, reconciling the figures against daily takings.
• Set menu and promotional pricing in keeping with Subway brand guidelines and the store's own cost structure.
• Plan and run local marketing activity, from in-store promotions and connections with local clubs, schools and businesses to rolling out Subway's national campaigns in the store.
• Coordinate catering requests and app and online delivery orders so they are prepared accurately and ready on time.
• Enforce workplace health and safety and food-hygiene requirements under Australian regulations and Subway's operating procedures, including temperature logs and cleaning schedules.
• Handle customer feedback and complaints promptly and courteously, turning problems into a reason for customers to come back.
• Analyse sales trends and peak trading periods and use them to guide rostering, ordering and promotional decisions.
• Prepare the store for franchise quality, food safety and compliance audits, and act quickly on any findings so standards are met every day.
• Report regularly to the store owner on sales, costs, staffing and overall store performance.

Qualifications and Experience

• A minimum of 1 year of relevant experience managing a retail, food service or hospitality operation.
• An AQF Associate Degree, Advanced Diploma or Diploma qualification.

Personal Attributes

• A confident leader who brings out the best in a team.
• Friendly, approachable and focused on the customer.
• Organised, reliable and careful with stock and cash.
• Committed to cleanliness, food safety and consistent quality.

Hours: 38 hours per week - Full-time Salary: $75,000 to $85,000 plus superannuation per annum