Retail Consultant, Rosebud

Singtel; Melbourne; On-site; Confidential; Part time

Benefits offered by this job

25% off Optus products

Wellbeing support and counselling

Flexible rosters

Diversity initiatives

Job summary

Optus is looking for a vibrant and motivated Casual Retail Service Consultant to join our Rosebud team. If you love helping people and thrive in a supportive crew, we’d love to have you on board!

In this role you’ll be the face of Optus, delivering standout customer experiences, exploring our tech products, and sharing knowledge in a simple, helpful way. You'll bring personality to uncover needs and deliver personalised solutions, while working as one team to keep customers engaged and satisfied.

Qualifications

• Understand customer needs and deliver genuine support.
• Explain tech in simple terms and guide to solutions.
• Empathetic problem solving with practical outcomes.
• Remain calm and respectful in challenging enquiries.
• Collaborate with the team to create a customer-first environment.

Responsibilities

• Be the face of Optus, delivering standout customer experiences.
• Explain our tech range and guide customers to simple, helpful solutions.
• Uncover customer needs and deliver personalised solutions.
• Work with the team to create a welcoming environment.

Skills

Service mindset

Tech literacy

Problem solving

Under pressure

Team player

Job description

Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital solutions.

We’re looking for a vibrant and motivated Casual Retail Service Consultant to join our Rosebud team. If you love helping people, thrive in being a part of a supportive crew, and bring positive energy to every interaction, then we’d love to have you on board!

At Optus, you’ll feel connected to what truly matters. We collaborate with purpose, lift each other up, take accountability, act with integrity, and celebrate as one team. Together, we learn, grow, tackle challenges and build genuine relationships with our customers and with each other.

What you’ll do:

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.

• Explore our range of tech products and services, and share your knowledge in a way that’s simple, helpful and accessible.

• Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day.

• Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen.

What you bring:

• Service Superpower: You know how to understand customer needs, deliver genuine support, and let phenomenal service drive fantastic outcomes.

• Tech Explorer: You enjoy helping customers make sense of tech by breaking things down simply and guiding them to the right solutions.

• Problem Solving Pro: You listen with empathy, act with integrity, and turn challenges into opportunities to help with calm, practical solutions.

• Composure Under Pressure: You’re confident in navigating difficult enquiries, ease tricky situations with empathy and respect, and work toward the best solution for the customer.

• Team Spirit: You build strong connections with your teammates, support one another, stay accountable, and create a customer‑first environment where everyone succeeds.

What’s in it for you?

• $35 p/h + super + applicable loadings.

• Phenomenal perks, including 25% off Optus products and exclusive access to unique discounts with our retail partners.

• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+).

• Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels.

• Flexible rosters that work around the life you live outside of work.