Retail Consultant, Noosa

Optus; Noosa Shire; Vor Ort; AUD 32.000 - 39.000; Teilzeit

Benefits dieser Stelle

Retail discounts

Connected Day (paid)

Optus U development credits

Diversity networks

Counselling services 24/7

Paid parental leave (up to 14 weeks)

Zusammenfassung

Optus is seeking a positive, customer-focused Retail Service Consultant for our Noosa store in a part-time capacity. You will be the face of Optus, delivering standout experiences, explaining our tech solutions in simple terms, and helping customers with personalised solutions.

You will work with a supportive team to keep the store running smoothly and create memorable moments for every visitor. We offer competitive remuneration, exclusive discounts, and development opportunities through Optus

Qualifikationen

• Experience delivering excellent customer service in retail or service industries.
• Ability to quickly learn and explain product information in simple terms.
• Strong interpersonal skills and a customer-centric attitude.

Aufgaben

• Be the face of Optus, delivering standout customer experiences powered by optimism and care.
• Build strong product knowledge and explain solutions in a friendly, simple way.
• Understand customer needs and deliver personalised solutions.
• Support customers with enquiries, including complex issues, with empathy and clear communication.
• Contribute to a welcoming, customer-first environment with the team.

Kenntnisse

Customer service

Active listening

Communication

Jobbeschreibung

Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital experiences that help people feel more connected.

We’re searching for positive, customer focused Retail Service Consultant to join our Noosa team in a Part-Time capacity. If you love helping people, thrive in a supportive team environment, and bring energy to every conversation, we’d love to have you on board.

At Optus, you’ll feel connected to what truly matters. We collaborate with purpose, lift each other up, take accountability, act with integrity and celebrate as one team. Together, we learn, grow, tackle challenges and build genuine relationships, with our customers and with each other.

Your day to day:

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

It starts with you!

What’s in it for you?

• Competitive remuneration and access to exclusive discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Embrace what matters most with a paid Connected Day each year to focus on culture, family, health, community, or whatever’s important to you.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through people-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
• We support growing families, with inclusive paid parental leave (up to 14 weeks for primary caregiver).

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email ********************************** or call ************.

For more information on Diversity, Inclusion & Belonging at Optus, please visit *****************************************************