Retail Consultant, Miranda

Singtel; Sydney; On-site; Confidential; Part time

Benefits offered by this job

Discounts on Optus products

Connected Day

Counselling services (24/7)

Parental leave (up to 14 weeks)

Job summary

Optus is seeking a Retail Service Consultant to join our Miranda team in a part-time or full-time capacity. You’ll deliver outstanding customer experiences, build product knowledge, and guide customers through technology solutions with empathy and clarity.

You’ll work closely with your team to maintain a welcoming environment, handle inquiries, and stay flexible during busy periods, ensuring smooth store operations and memorable service experiences for every visitor.

Qualifications

• Customer-facing experience in retail or service is preferred.
• Strong communication and empathy.

Responsibilities

• Be the face of Optus, delivering standout customer experiences.
• Explain tech solutions in simple terms and tailor to customer needs.
• Support customers through questions and issues with calm and clarity.
• Contribute to a welcoming, customer-first store culture.
• Stay adaptable during peak periods and help keep the store running smoothly.

Skills

Customer service

Active listening

Tech product knowledge

Problem solving

De-escalation

Team collaboration

Job description

Optus is one of Australia's leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital experiences that help people feel more connected.

We're searching for positive, customer focused Retail Service Consultant to join our Miranda team in a Part-Time / Full-Time capacity. If you love helping people, thrive in a supportive team environment, and bring energy to every conversation, we'd love to have you on board.

At Optus, you'll feel connected to what truly matters. We collaborate with purpose, lift each other up, take accountability, act with integrity and celebrate as one team. Together, we learn, grow, tackle challenges and build genuine relationships, with our customers and with each other.

Your day to day:

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de-escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

It starts with you!

• Service Superpower: You naturally focus on customer needs, offer genuine support, and let great service lead to phenomenal outcomes.
• Tech Explorer: You enjoy helping customers understand technology, breaking it down simply and guiding them to the right solution.
• Problem Solving Pro: You listen with empathy, act with genuine curiosity and integrity, and turn challenges into opportunities to help with calm, practical solutions.
• Composure Under Pressure: You stay steady during tricky situations, easing tension with care and working toward the best result for the customer.
• Team Spirit: You build strong connections with your teammates, support and educate one another, stay accountable and create a space where everyone succeeds together.

What's in it for you?

• Competitive remuneration and access to exclusive discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Embrace what matters most with a paid Connected Day each year to focus on culture, family, health, community, or whatever's important to you.
• Build meaningful connections through people-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
• We support growing families, with inclusive paid parental leave (up to 14 weeks for primary caregiver).

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