Retail Consultant, Merrylands

Optus Enterprise; Sydney; Hybrid; AUD 45,000 - 60,000; Full time

Benefits offered by this job

AU$80 monthly credit

25% off Optus products

Connected Day (paid)

Paid parental leave (up to 14 weeks)

Counselling and support services 24/7

Diversity and inclusion initiatives

Job summary

Optus is seeking a Retail Service Consultant in Merrylands to deliver standout customer experiences and expert tech guidance in a full-time role.

You’ll build product knowledge, listen to needs, and resolve inquiries with empathy, helping customers feel connected to Optus’ mobile, broadband and digital services.

Qualifications

• Strong customer service orientation
• Excellent communication skills
• Ability to explain technology in simple terms

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism and genuine care.
• Build strong product knowledge across the full range of tech solutions and explain them clearly to customers.
• Understand customer needs with active listening and deliver personalised solutions.
• Support customers through inquiries with empathy and clear communication.
• Contribute to a welcoming, customer-first store environment and collaborate with your team.
• Stay adaptable and proactive during high activity and ensure smooth store operations.

Job description

Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital experiences that help people feel more connected.

We’re searching for positive, customerfocused Retail Service Consultant to join our Merrylands team in a Full-Time capacity. If you love helping people, thrive in a supportive team environment, and bring energy to every conversation,we’d love to have you on board.

At Optus,you’llfeel connected to what truly matters. We collaborate with purpose, lift each other up, take accountability, act withintegrityand celebrate as one team. Together, we learn, grow, tacklechallengesand build genuine relationships, with our customers and with each other.

Your day to day:

• Be the face of Optus, delivering standout customer experiences powered by optimism,curiosityand genuine care.

• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly,simpleand accessible way.

• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.

• Support customers through all enquiries, anything fromgeneral questionsto complex issues, using empathy, clear communication and calmde‑escalation.

• Contribute to a welcoming, customerfirst environment by working closely with your team and helping create memorable moments for every visitor.

• Stay adaptable and proactive,stepping upin periods of high activity and jumping in where needed to keep the store running smoothly.

It starts with you!

• Service Superpower: You naturally focus on customer needs, offer genuine support, and let great serviceleadto phenomenal outcomes.

• Tech Explorer: You enjoy helping customers understand technology, breaking it down simply and guiding them to the right solution.

• ProblemSolving Pro: You listen with empathy, act with genuine curiosity and integrity, and turn challenges into opportunities to help with calm, practical solutions.

• Composure Under Pressure: You stay steady during tricky situations, easing tension with care and working toward the best result for the customer.

• Team Spirit: You build strong connections with your teammates, support and educate one another, stayaccountableand create a space where everyone succeeds together.

What’s in it for you?

• Competitiveremunerationand access to exclusive discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.

• Embrace what matters most with a paid Connected Day each year to focus on culture, family, health, community, orwhatever’simportant to you.

• Build meaningful connections through people-led networks and diversity initiatives including Culture Connect, Elevate Women,Yarn First Nations,Disability Network and Express Yourself (LGBTQIA+).

• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

• We support growing families, with inclusive paid parental leave (up to 14 weeks for primary caregiver).

None of us fits every requirement, and we all learn,growand develop together. This could be the excellent next step in your retail or customerservice journey.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [e-mail] or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity