Retail Consultant, Joondalup

Optus; Perth; On-site; AUD 42,000 - 68,000; Full time

Benefits offered by this job

Exclusive discounts

Monthly credit

25% off Optus products

Shopping discounts with partners

Connected Day annually

Counselling services 24/7

Parental leave up to 14 weeks

Job summary

Optus is seeking a Retail Service Consultant in Joondalup to deliver outstanding customer experiences and expert product knowledge. You will help customers find personalised tech solutions, handle inquiries with empathy, and contribute to a welcoming store environment.

Join a supportive team and bring energy to every conversation, with opportunities during high activity periods and a commitment to customer-first service.

Qualifications

• Excellent customer service skills with a friendly, positive attitude.
• Strong communication and active listening abilities.
• Ability to quickly learn product knowledge and explain tech solutions simply.
• Empathy, calmness under pressure and de-escalation skills.
• Team player with a proactive, adaptable approach.

Responsibilities

• Be the face of Optus in-store, delivering standout customer experiences.
• Develop deep product knowledge and explain tech solutions in a friendly, accessible way.
• Understand customer needs and provide personalised solutions.
• Handle inquiries and resolve issues with empathy and clear communication.
• Contribute to a welcoming, customer-first store environment and support high-traffic periods.

Job description

Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital experiences that help people feel more connected.

We’re searching for positive, customer‑focused Retail Service Consultant to join our Joondalup team in a Full-Time capacity. If you love helping people, thrive in a supportive team environment, and bring energy to every conversation, we’d love to have you on board.

At Optus, you’ll feel connected to what truly matters. We collaborate with purpose, lift each other up, take accountability, act with integrity and celebrate as one team. Together, we learn, grow, tackle challenges and build genuine relationships, with our customers and with each other.

Your day to day:

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer‑first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.

It starts with you!

• Service Superpower: You naturally focus on customer needs, offer genuine support, and let great service lead to phenomenal outcomes.
• Tech Explorer: You enjoy helping customers understand technology, breaking it down simply and guiding them to the right solution.
• Problem‑Solving Pro: You listen with empathy, act with genuine curiosity and integrity, and turn challenges into opportunities to help with calm, practical solutions.
• Composure Under Pressure: You stay steady during tricky situations, easing tension with care and working toward the best result for the customer.
• Team Spirit: You build strong connections with your teammates, support and educate one another, stay accountable and create a space where everyone succeeds together.

What’s in it for you?

• Competitive remuneration and access to exclusive discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Embrace what matters most with a paid Connected Day each year to focus on culture, family, health, community, or whatever’s important to you.
• Build meaningful connections through people-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
• We support growing families, with inclusive paid parental leave (up to 14 weeks for primary caregiver).

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity