Retail Consultant, George Street

Optus; St George; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Discounts on Optus products

Counselling services (wellbeing)

Parental leave (up to 14 weeks)

Diversity networks and inclusion

Job summary

Optus is seeking enthusiastic Retail Service Consultants to join our Sydney George Street team. You will help customers with mobile, broadband and tech solutions, delivering exceptional service backed by product knowledge and a friendly, customer-first approach.

This role offers Casual and Full-Time opportunities in a fast-paced retail environment, with a focus on learning, teamwork and customer satisfaction. If you enjoy tech and helping people, this could be your next career step.

Qualifications

• Strong customer focus with the ability to understand needs and provide personalised solutions.
• Ability to explain technology in simple terms and guide customers to solutions.
• Calm, empathetic communication to de‑escalate challenging situations.
• Resilience and composure during busy periods or high activity times.
• Team collaboration to create a welcoming store environment.

Responsibilities

• Be the face of Optus, delivering standout customer experiences with optimism and care.
• Learn and build product knowledge across mobile, broadband and tech solutions.
• Understand customer needs by listening with empathy and providing personalised solutions.
• Support customers with enquiries ranging from general questions to complex challenges.
• Work with the team to maintain a warm, customer-first environment.
• Assist with store operations during peak periods to ensure smooth daily activity.

Skills

Customer service

Tech explainer

Empathy listening

Composure under pressure

Team spirit

Job description

Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital experiences that help people feel more connected.

We’re growing our capability in enthusiastic, customer focused Retail Service Consultants across Casual and Full-Time opportunities for our Sydney George Street team. If you love helping people, enjoy learning about tech, and thrive in a supportive team environment, we’d love to hear from you.

At Optus, you’ll feel connected to what truly matters. We collaborate with purpose, lift each other up, take accountability, act with integrity and celebrate as one team. Together, we learn, grow, tackle challenges and build genuine relationships with our customers and with each other.

What you’ll do:

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Learn and build strong product knowledge across our mobile, broadband and tech solutions, sharing information in simple, helpful ways.
• Understand customer needs by listening with empathy and providing personalised solutions that make their day.
• Support customers through all types of enquiries, anything from general questions to complex challenges, through using calm communication and effective de‑escalation.
• Work closely with your team to create a warm, welcoming, customer first environment where memorable moments happen.
• Stay adaptable and proactive, supporting the store during high activity periods and helping ensure smooth day-to-day operations.

What you bring:

• Service Superpower: You understand customer needs, offer genuine support and let exceptional service lead to exceptional outcomes.
• Tech Explorer: You enjoy helping customers make sense of technology by breaking things down simply and guiding them to the right solution.
• Problem Solving Pro: You listen with empathy and integrity, turning challenges into opportunities to help with calm, practical solutions.
• Composure Under Pressure: You stay steady during tricky situations, easing tension and working toward the best outcome.
• Team Spirit: You collaborate naturally, build meaningful connections and help shape a space where everyone succeeds together.

What’s in it for you?

• Competitive remuneration and access to exclusive discounts. Make life easier (and more affordable) with 25% off Optus products and unique shopping discounts with our retail and corporate partners.
• Build meaningful connections through people-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in person, by phone, SMS, or video.
• We support growing families, with inclusive paid parental leave (up to 14 weeks for primary caregiver), for eligible employees.

Curious, but not sure if you meet every requirement? That’s completely okay as we encourage you to apply. We value potential, passion and a willingness to grow. This could be the perfect opportunity to start or elevate your retail career with Optus.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email ***************@optus.com.au or call 1800 309 ***.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity