Retail Consultant, Bendigo

Singtel; Greater Bendigo; On-site; Confidential; Part time

Benefits offered by this job

Pay per hour

Employee discounts

Diversity networks

Wellbeing support

Flexible rosters

Job summary

Optus Bendigo is seeking a Casual Retail Service Consultant to deliver standout customer experiences with optimism and care. You’ll explore our tech products, explain them simply, and tailor solutions to each customer’s needs in a friendly, welcoming setting.

Join a supportive team that values accountability, integrity and inclusive culture, with flexible rosters and wellbeing support. Be part of a dynamic retail environment where every interaction matters.

Qualifications

• Showcases outstanding customer service and communication skills.
• Able to explain tech products clearly to customers.
• Strong problem-solving approach and calm, respectful during tough interactions.
• Ability to stay composed and collaborate with teammates.
• Demonstrates a team-oriented mindset and accountability.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism and care.
• Share knowledge of tech products and services in a simple, helpful way.
• Uncover customer needs and deliver personalised solutions.
• Work with the team to keep a welcoming, supportive store environment.

Skills

Customer service

Tech explainer

Problem solving

Under pressure

Team player

Job description

Optus is one of Australia's leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital solutions.

We're looking for a vibrant and motivated Casual Retail Service Consultant to join our Bendigo team. If you love helping people, thrive in being a part of a supportive crew, and bring positive energy to every interaction, then we'd love to have you on board!

At Optus, you'll feel connected to what truly matters. We collaborate with purpose, lift each other up, take accountability, act with integrity, and celebrate as one team. Together, we learn, grow, tackle challenges and build genuine relationships with our customers and with each other.

What you'll do:

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Explore our range of tech products and services, and share your knowledge in a way that's simple, helpful and accessible.
• Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day.
• Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen.

What you bring:

• Service Superpower: You know how to understand customer needs, deliver genuine support, and let phenomenal service drive fantastic outcomes.
• Tech Explorer: You enjoy helping customers make sense of tech by breaking things down simply and guiding them to the right solutions.
• Problem Solving Pro: You listen with empathy, act with integrity, and turn challenges into opportunities to help with calm, practical solutions.
• Composure Under Pressure: You're confident in navigating difficult enquiries, ease tricky situations with empathy and respect, and work toward the best solution for the customer.
• Team Spirit: You build strong connections with your teammates, support one another, stay accountable, and create a customer-first environment where everyone succeeds.

What's in it for you?

• $35 p/h + super + applicable loadings.
• Phenomenal perks, including 25% off Optus products and exclusive access to unique discounts with our retail partners.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels.
• Flexible rosters that work around the life you live outside of work.