Retail Business Manager

PPD Search; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Growth opportunities

Collaborative culture

Global exposure

Job summary

PPD Search is seeking a Retail Business Manager to lead the performance, growth and customer experience of a six-site retail network across NSW and the ACT from Sydney. You will develop strategies to acquire customers, improve adherence and retention, and strengthen relationships with GPs and sleep health specialists.

You will coach store managers to foster a high-performance, patient-focused culture, identify growth opportunities and drive network expansion with measurable KPIs and data-driven

Qualifications

• Bachelor’s degree in Business, Marketing, Retail Management or related discipline with 5–7 years in retail management.
• Strong stakeholder engagement and KPI-driven team leadership across multiple sites.
• Commercial acumen with ability to translate sales data into action.
• Healthcare, sleep health or patient-focused industry experience is advantageous.
• Willingness to travel regularly across NSW and the ACT.

Responsibilities

• Lead the performance, growth and customer experience of a six-site retail network across NSW and the ACT.
• Develop and execute customer acquisition, adherence and retention strategies for sustainable growth.
• Build and strengthen referral relationships with GPs, sleep physicians, respiratory specialists and other healthcare stakeholders.
• Coach, mentor and develop store managers and teams to create a high-performance, customer-focused culture.
• Identify and deliver retail growth opportunities, including new store openings and network expansion.
• Analyze sales and operational data, establish KPIs and drive continuous improvement to optimise performance and patient outcomes.

Job description

• Part of a large global healthcare group with operations across multiple international markets.
• Specialising in sleep apnoea, CPAP and respiratory care solutions focused on improving patient quality of life.
• Combines retail, e-commerce and clinic-based services to support customers across Australia.
• Growing business with a collaborative SME feel, backed by the resources and stability of a global organisation.

WHAT’S IN IT FOR YOU?

• Join a growing healthcare and e-commerce business backed by a large global organisation with strong investment and long-term growth plans.
• Work in a collaborative, entrepreneurial environment where your ideas, insights and recommendations will directly influence the business.
• Exposure to both local and international stakeholders, including ANZ operations and global teams based in Europe.

WHAT YOU WILL LEAD AND BUILD

• As the Retail Business Manager based in Sydney, you will lead the performance, growth and customer experience of a six-site retail network across NSW and the ACT.
• You will develop and execute customer acquisition, adherence and retention strategies to drive sustainable business growth.
• You will build and strengthen referral relationships with GPs, sleep physicians, respiratory specialists and other healthcare stakeholders.
• You will coach, mentor and develop store managers and teams, creating a high-performance, customer-focused culture.
• You will identify and deliver retail growth opportunities, including new store openings, network expansion and business development initiatives.
• You will analyse sales and operational data, establish KPIs and implement continuous improvement initiatives to optimise performance and patient outcomes.

WHAT EXPERIENCE WILL BE CONSIDERED?

• Bachelor’s degree in Business, Marketing, Retail Management or a related discipline with minimum 5-7 years' experience in retail management, multi-site leadership, business development or a related commercial leadership role. Ideally you will be a sleep technician to be successful in this role.
• Strong stakeholder engagement skills with experience building referral networks and strategic partnerships, with experience leading, coaching and developing high-performing, KPI-driven teams across multiple locations.
• Strong commercial acumen with the ability to analyse sales and operational data and translate insights into action.
• Healthcare, medical device, sleep health or other patient-focused industry experience highly regarded.
• Understanding of healthcare referral pathways and the patient journey is very advantageous.
• Knowledge of the Australian healthcare funding landscape, including Private Health Insurance, DVA and NDIS, is desirable.
• Full working rights for Australia and a current Driver’s Licence and willingness to travel regularly across NSW and the ACT.