Retail Banking Customer Advocate

Anz; New South Wales; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading financial institution is seeking a Banking Consultant to enhance customer engagement and deliver exceptional service. In this role, you will assist customers with their banking needs, advocate for them, and ensure compliance with policies. You should have strong customer focus, experience with digital channels, and excellent communication skills. The position is permanent, based in Sydney, offering opportunities for professional growth along with flexible working arrangements.

Benefits

Access to health and wellbeing services

Discounts on selected products and services

Qualifications

• Retail experience is an advantage.
• Willingness to work in a collaborative team environment.
• Sound understanding of compliance.

Responsibilities

• Contribute to customer engagement and advocacy.
• Participate in bank programs and initiatives.
• Ensure compliance with policies and procedures.

Skills

Exceptional customer focus

Experience with digital channels

Ability to multi-task

Team collaboration

Excellent communication skills

Job description

A leading financial institution is seeking a Banking Consultant to enhance customer engagement and deliver exceptional service. In this role, you will assist customers with their banking needs, advocate for them, and ensure compliance with policies. You should have strong customer focus, experience with digital channels, and excellent communication skills. The position is permanent, based in Sydney, offering opportunities for professional growth along with flexible working arrangements.