Restaurant Supervisor

Mad Mex; Newcastle; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

50% off all meals

Free meal during 5-hour shift

Employee Assistance Program

Team bonding events

Job summary

Mad Mex in Newcastle, NSW, is seeking an experienced Restaurant Supervisor to lead each shift with energy and flair. You’ll guide a team, ensure smooth service, and help deliver bold flavours to guests across our Baja-inspired menu.

You’ll thrive in a fast-paced setting, balance hospitality with efficiency, and uphold brand standards while keeping safety and cleanliness at the forefront. Join our team and grow with us.

Qualifications

• We're seeking an experienced Restaurant Supervisor who can lead shifts, deliver great service, and keep operations running smoothly.
• Ability to manage a fast-paced environment while maintaining team morale.

Responsibilities

• Lead daily shifts, train and mentor team members to deliver excellent customer service.
• Ensure food safety, cleanliness and efficient service during peak hours.
• Collaborate with management to uphold brand standards and drive guest satisfaction.

Job description

• We’re Growing Fast! – Big things are on the horizon, and with that comes epic opportunities for you to grow with us.
• Career Progression – Your journey doesn’t stop here; we’ll help you climb higher and go further.
• Epic Recognition Program – We’re Mad for recognising performance and we reward you for keeping us mad for it.

We’re growing fast, and we want YOU to be part of the journey!

Join us for amazing growth opportunities and perks as exciting as our flavours. If you're an experienced Restaurant Supervisor who’s Mad for It, ready to make a big impact, step up and be part of the Mad Mex adventure – let’s bring the flavour together!

About Us

At Mad Mex, we’re mad for it! Mad about bold, vibrant flavours that pack a punch, we’re on a mission to bring Australia the freshest Baja-style burritos, crafted with care and bursting with authentic Mexican ingredients. With over 75 locations and big plans for growth, we’re all about fighting for flavour and defending freshness every single day. If you're mad for it too, you’ll love being part of our journey!

About the Role

As a Supervisor, you’ll be the driving force behind every shift. From leading your team to delivering exceptional customer service to making sure everything runs smoothly, you’ll take ownership and keep things moving in the right direction.

• Smiles with your mouth and eyes – cheeky, bold, and playful, just like the Mad Mex spirit!
• Thrives in the fast lane – You own it when the heat’s on and keep things rolling smoothly, no matter what!
• Knows how to balance it all – You bring your professional game while having a whole lot of fun in the process.
• Loves Mexican food (obviously!) – If you’ve got a passion for bold flavours and creating an epic experience for our customers, you’re in the right place!

Why Work with Mad Mex?

• Ongoing Training & Development – We’re all about growth, ownership, and crushing goals together.
• Our Values Are Everything – Authentic, Connected, Cheeky, Healthy, Own It. These aren’t just words; they’re how we live, work, and have fun.
• Delicious Perks – 50% off all meals + a free meal during your 5-hour shift because you deserve to enjoy the bold flavours you help deliver.
• Have Your Say – Share your ideas and feedback through our employee platform. We’re listening, and it’s all about YOU.
• We’ve Got Your Back – Complimentary access to our Employee Assistance Program for those times when you need extra support.
• Team bonding that’s guaranteed to be fun – think parties, events, and unforgettable moments!

Ready to Fight for Flavour?