Residential Facilities Manager

Common Property Services; City of Melbourne; On-site; AUD 110,000 - 140,000; Full time

Job summary

Common Property Services in Melbourne is seeking an experienced Residential Facilities Manager (non-live in) to oversee day-to-day facilities, maintenance and operations across a residential portfolio.

This hands-on role requires contractor management, preventative and reactive maintenance planning, and a strong focus on safety, compliance and customer service.

You will coordinate tenants, contractors and internal stakeholders, ensuring records are accurate and reports are completed.

Qualifications

• Minimum 6 years in residential facilities or building management.
• Experience with high-rise buildings and contractor oversight.
• Strong written and verbal English communication.

Responsibilities

• Oversee end-to-end contractor management, procurement and contract admin.
• Develop and implement preventative and reactive maintenance programs.
• Coordinate planned works and emergency response when required.
• Monitor compliance, inspections and reporting across the portfolio.
• Maintain records and timely reports; liaise with tenants and stakeholders.

Skills

Residential property management

Contractor management

Maintenance planning

Risk & compliance

Emergency management

Stakeholder management

Tenant service

Job description

Common Property Services – West Melbourne VIC

We are seeking an experienced and proactive Residential Facilities Manager (non-live in) to oversee the day-to-day facilities, maintenance and operational requirements of a residential property portfolio in Melbourne. This is a hands‑on role responsible for ensuring properties are safe, compliant, well maintained and operating to a high standard. You will be the key point of coordination for contractors, tenants and internal stakeholders, managing tenant enquiries, service requests and operational issues while maintaining a strong focus on customer service and asset performance.

Key responsibilities

• End-to-end contractor management, including procurement, tendering, performance management and contract administration
• Oversee preventative and reactive maintenance programs
• Develop and implement maintenance plans
• Coordinate planned works
• Manage emergency and incident response
• Monitor building services
• Ensure all works are completed safely, efficiently and in accordance with relevant legislation, standards and organisational requirements
• Risk management, compliance, inspections and reporting
• Budgeting and documentation
• Maintain accurate records and timely reports across the portfolio
• Meet with Management from time to time or after business hours for meetings onsite

About you

• Demonstrated minimum 6 years experience in residential facilities, property or building management
• Demonstrated high‑rise Building or Facility Management
• Strong knowledge of contractor management, maintenance planning, risk and compliance and emergency management
• Highly organised and commercially aware
• Confident managing multiple priorities, tenders and stakeholders in a fast‑paced environment
• Strong communication, negotiation and report‑writing skills
• Practical, solutions‑focused approach
• Ability to build positive relationships with tenants, contractors and service providers
• Well presented
• Well versed in written and spoken English language